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Helpdesk Support Engineer (Entry Level) / 5 days / Novena - job post

TEMPSERV PTE. LTD.
Singapore
$2,800 - $3,500 a month - Full-time, Contract
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Job details

Pay

  • $2,800 - $3,500 a month

Job type

  • Contract
  • Full-time

Location

Singapore

Full job description

  • Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Provide operating guidance, training and troubleshooting documents to internal and external parties.
  • Ensure the delivery of support in accordance to project’s SLA (Service Level Agreement)
  • Gathering of logs/information requested from L2 and L3 for ticket resolution
  • Assist in generation of various reports and other admin work
  • To be able to attend to user on-site when required.

Requirements:

  • Diploma in Computer Science / Engineering/ Information Technology or equivalent
  • Preferably of 1 year of working experience as helpdesk agent, experienced in fronting customers
  • General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus
  • Entry level vacancies are available
  • 5 days work week from 0800 to 1730

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

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