8 Benefits of Soft Skills Training and Types of Soft Skills

By Indeed Editorial Team

Updated 3 December 2022

Published 11 October 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Soft skills training is as important as technical skills training. Soft skills can help professionals improve their performance in various ways. Learning about the benefits of soft skills training may help you implement such training with your own teams. In this article, we discuss the definition of soft skills training, explain its importance, describe the types of soft skills and provide a list of benefits of such training.

What are the benefits of soft skills training?

These are the benefits of soft skills training:

Increased productivity

Developing your soft skills can help you become more productive at work. Learning communication skills can help you listen better and ask more thorough questions. For example, learning active listening can help you understand others better. This can help you complete your tasks quicker and more effectively.

Improved customer service

A pleasant and helpful attitude toward customers is crucial to good customer relations. Soft skills training helps you improve your listening, communication and problem-solving abilities. These new skills help you build trust with customers that translates into repeat business. For example, the soft skill of active listening helps you get to the root of customers' problems more effectively, which can help you succeed in a customer service role.

Increased self-confidence

With soft skills training, you might feel more confident in your role. For example, team building classes can help you and your team build trust with one another. As a result, you may feel more confident in your ability to perform well in an organisation.

Increased retention rates

Professionals who have soft skills are less likely to leave their job because they are more invested in the company's success. For example, the soft skill of active listening can help you communicate effectively with supervisors. This can help you resolve conflicts and develop a better working relationship, which improves retention rates for the company. If you work in HR, developing a retention plan is important to your success. If you work in a role outside of HR, working in a company with high retention rates may mean it has a positive work environment.

Improved job satisfaction

Soft skills training helps trainees become more effective and happy at work, which can turn into higher productivity and lower absenteeism and turnover rates. For example, you learn new skills in conflict management that help you better handle disagreements with coworkers. This helps improve the workplace environment and provides professionals with resources to advance their careers, such as career planning workshops or networking events.

Increased loyalty from customers

Customers who have a positive experience with a company representative may be more likely to buy the company's products again. They also may recommend the product or service to other potential customers. This can have a positive effect on sales. For example, the soft skill of active listening helps you better understand customers' needs and respond quickly to them in an in-person or telephone environment. This builds trust, which can lead to repeat business.

Improved team dynamics

Soft skills training can bring together staff members with differing opinions, work styles and personalities with the goal of achieving common goals. As a result, teams can run more efficiently and productively; this contributes to the bottom line by improving work output. For example, the soft skill of active listening helps trainees communicate effectively. Active listening involves not only hearing what is being said but also understanding it.

Greater ability to adapt

The ability to adapt your behaviour and problem solve is a key asset in an organisational environment. If you have soft skills training, that training may play an important part in helping others adapt to new situations. You may help those around you feel comfortable with the changes that are taking place within your organisation and those occurring globally. Through such training, you can play a key role in ensuring the continuity of business operations and the survival of the business itself.

What is soft skills training?

Soft skills training is a type of training that focuses on developing "soft" skills, which are non-technical skills. Some soft skill topics include time management, stress management, relationship building, leadership, managerial development, sales training, negotiation techniques and customer service.

Managers typically deliver soft skills training in face-to-face workshops with practitioners who provide support to the trainees while showing them the benefits of soft skills training. This training can also occur via webinars or videos. Trainees then may engage in exercises that allow them to practise their new skills under the supervision of qualified instructors.

Related: Soft Skills: Definition, Examples and Tips

Why is soft skills training important?

Soft skills training is important because it can help you develop your career and can create a positive work environment for you and your colleagues. Soft skills training teaches you how to achieve and maintain a positive and professional attitude. You may learn how to build relationships with coworkers and customers, which promotes cooperation and communication within the workplace and trust among colleagues, clients and customers.

Soft skills training also provides you with opportunities for career advancement. These courses help you improve your communication skills, such as public speaking, listening and presentation preparation. You can learn how to become more aware of your feelings and those of others. As a result, you can connect with others more easily on a personal level.

Related: Hard Skills Vs. Soft Skills: Definitions and Examples

Types of soft skills

Here's a list of common soft skills with a description of each skill:

Interpersonal skills

Interpersonal skills relate to the ability to communicate, interact and relate with others in a satisfying and productive way. Interpersonal skills provide a foundation for consumer relations and relationship building. They also prepare you for a successful career at an organisation. For example, if someone has good interpersonal skills, they may be able to easily interface with other team members and maintain healthy relationships with coworkers, clients and customers.

Related: 15 Ways on How To Communicate Effectively at the Workplace

Persuasive skills

Persuasive skills teach you the ability to persuade others to take action. To be a successful persuader, you may have an understanding of how people think and their rational decision-making process. You may understand how people react to different types of information or a specific message, and then use these insights to effectively convey your ideas. In addition, you're able to convert the ideas from others into action. Persuasive skills also help you become an effective leader who can inspire people with your vision and provide structure for you in the process of achieving it.

Critical thinking

Critical thinking skills teach you to analyse and interpret data and information. They're the ability to identify the strengths and weaknesses of an idea and to apply logic and reason to infer or discover its meaning or potential effects. Critical thinking also involves the ability to evaluate information, evidence and other perspectives. Effective critical thinking skills can help you make wise decisions that promote systematic thought processes that are soundly based on rational analysis.


  • 9 Essential Critical Thinking Skills and How To Develop Them

  • What Is Lateral Thinking? (With Examples and Steps)


Self-management skills develop your ability to manage yourself with activities such as planning, making decisions, achieving goals or organising tasks effectively. They help you maintain a healthy work-life balance. They also enhance the productivity of individuals who work in physical labour jobs like landscaping or construction and skilled labour jobs like welding, plumbing or carpentry.

Related: How to Write a Welder Resume Objective (With Examples)


Problem-solving skills teach you to analyse and interpret data. By applying logic and reason, you can determine the cause of a problem or suggest solutions. Problem-solving abilities help you identify root causes of problems and develop solutions to those problems. These skills enable you to realise what you can do to be successful at your chosen career path, and help you build the knowledge base that's necessary for future success.

Time management

Time management skills help you identify how you use your time and make changes as necessary. These skills increase productivity by improving your ability to plan your day, schedule tasks, arrange meetings and manage projects. Time management also helps you manage stress levels by using personal time wisely and efficiently.


Motivation skills teach you how to motivate yourself and others. These skills help you keep yourself motivated on a consistent basis, no matter what challenges you face. When you have motivation skills, you may have the energy to take on tasks and do your best work. Motivation also helps you develop a positive outlook on life and associate with others who may support you as you work towards achieving your personal goals.

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