Importance of Good Communication at Work (Plus Tips)

By Indeed Editorial Team

Published 12 October 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Good communication skills are essential in the workplace because they allow you to convey information to others and comprehend what others are saying. Recruiters often look for employees who can communicate effectively, negotiate successfully and handle clients professionally. Learning the importance of good communication skills can guide you on how to improve them. In this article, we discuss why good communication is important and outline tips on how you can be an effective communicator in the workplace.

The importance of good communication

Here are some reasons why good communication is essential:

Provide direction

The main aim of communication in the workplace is often to pass information that enables teams to start, make changes or continue working on their respective projects. It's essential for team leaders to give precise direction on how they want team members to complete a project from the very beginning. Offering a clear direction to the goals can help eliminate any confusion that may arise. It can also minimise the need for revisions and save time. Effective communication skills also enable managers to explain specific responsibilities clearly to team members.

Improve productivity

Good communication skills among team members can improve productivity. When each employee understands their roles, what's expected of them and how they affect the project, they can then focus on delivering their specific duties. Effective communication also enables team members to share ideas, stay updated on projects and support each other when necessary. The ability for teams to communicate effectively also plays a crucial role in resolving conflicts quickly and preventing new ones from appearing. When communication is open and streamlined within an organisation, employees can identify conflicts before they intensify and report the matter to the appropriate team leaders, who may be able to develop solutions quickly and minimise disruptions to workflow. This can save money and time for the business and result in greater productivity.

Related: Conflict Management Skills (With Definition and Examples)

Build trust

How you communicate with others influences how you build trust. What you say, how you say it and how the other party responds can affect the level of trust you build with others. Good communication skills foster trust by creating an environment where colleagues feel comfortable and secure in sharing their ideas and thoughts and contributing to projects in the workplace.

Your ability to listen to others and understand their perspectives can help them trust that you're making decisions for the benefit of the group. You can build trust through communication by:

  • being transparent in your communication

  • showing interest in other's goals and aspirations

  • taking responsibility for your faults and mistakes

  • communicating respectfully at all times

  • fulfilling promises and renegotiating when circumstances change

  • clarifying how you expect others to treat you

Related: What Is the Importance of a Team? (With Team Skills)

Increase engagement and encourage innovation

Employee engagement results from effective communication channels and nurtured mutual trust. When employees feel heard and understood, they become more confident in their work and become more engaged in the company. As employee engagement increases, their willingness to learn improves and they act in ways that further the organisation's interests. By prioritising communication, increased employee engagement may also boost job satisfaction and lead to greater innovation at work. Innovation happens when groups of people work together to achieve a specific goal. It's often at its peak when there is good communication across diverse, cross-functional and inclusive teams. When people are able to communicate their ideas openly without fear of consequences and ridicule, they're more likely to share their ideas within their teams. Organisations that have a strategic line of communication create a culture where employees feel that they can contribute to the company's goals and that their efforts may be rewarded.

Related: How to Motivate Employees: 12 Effective Ways to Boost Morale

Help with career progression

Communication skills can play a crucial role in career advancement. Having excellent communication skills can help you better relate with other employees and enable you to be more efficient in the workplace. Your ability to communicate your thoughts effectively can also present you as a valuable member of the organisation and distinguish you from other team members when opportunities for career advancement arise.

How to communicate effectively in the workplace

Here are some tips on how you can become an effective communicator in the workplace:

1. Be clear and concise

Conciseness involves using fewer and more relevant words to convey your message. This ensures that your information is comprehensible and appealing to your audience. Being clear in your communication also helps reduce the chances of misunderstandings and accelerate projects at work. In the business environment, conciseness saves both time and money.

Related: How to Improve Communication Skills (With Definition and Examples)

2. Be assertive

Assertive communication is an essential skill in the workplace. It enables you to express your thoughts and defend your point of view while respecting the thoughts and views of others. Being assertive shows that while you're willing to defend your interests, you're fully aware of the rights of others and are ready to resolve conflict as it arises. Using a composed tone during conversation and providing sound reasoning for your beliefs can help others be more receptive to your thoughts.

3. Be consistent and calm

When conflict arises, you may be overwhelmed by your emotions. Remaining calm during a crisis is essential when communicating with others in the workplace. When you remain calm, you can influence the state of mind of other people. You can practise calmness in the workplace by:

  • Remain objective: Staying objective may help you seem more credible.

  • Smile: Smiling can communicate that you're positive about the situation.

  • Suspend all judgements and listen to the other party: When conflict arises, it's important to resolve it from a neutral point of view.

  • Create and concentrate on similarities: When you focus on similarities, you're showing the other party that you're willing to cooperate with them and understand their point of view.

4. Read body language

Communication relies on so much more than spoken or written words. Non-verbal cues, such as gestures and expressions, are also crucial elements of communication in the workplace. When you pay close attention to people's body language, you may be able to decipher what they're thinking without relying on their words.

Read more: What Is Nonverbal Communication (With Benefits and Types)

5. Practise empathy

Empathy is the ability to recognise and understand the emotions and perspectives of others. Empathetic communication involves understanding and accepting different ideas, feelings and perspectives in others and showing encouragement and support. Understanding other people's emotions is a crucial skill in the workplace. It can help you build better relationships with colleagues and customers and resolve conflicts better.

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