25 People Skills for the Workplace Including Definition

By Indeed Editorial Team

Published 27 July 2021

To succeed in the workplace, it's often important to have various skills that allow you to perform your work well. People skills are one of the most valuable skills you can have in work environments where you regularly interact with customers or colleagues. If you're interested in improving your interactions with other people, it's useful to understand the specific skills you can improve. In this article, we describe 25 different interpersonal skills you can develop to help you collaborate more effectively and have more meaningful communications in the workplace.

What are people skills?

People skills are soft skills that help you communicate with others, which can make your workplace a more productive and pleasant environment for yourself and your colleagues. Your ability to interact well with others can also improve your reputation at work and may encourage your colleagues to respect your decisions and ideas. Many employers appreciate employees with these good skills because they may be easier to work with and more open to different perspectives.

Related: Soft Skills: Definition, Examples and Tips

25 people skills for the workplace

Consider the following skills you can develop to enhance your interactions in the workplace:

1. Leadership

Good leadership skills help you motivate people and show them how to use their strengths to improve their performance. These skills are useful for managers and employees who lead projects or work initiatives. You can improve these skills by learning more about your colleagues and planning projects that use their strengths well.

2. Negotiation

Negotiation skills allow you to negotiate contracts or terms with others. You may negotiate the terms of a job offer, a sales contract or a project's requirements. To improve your negotiation skills, research topics you want to negotiate and practise scenarios with a colleague or friend.

3. Conflict resolution

Conflict resolution skills are useful when handling customer concerns or issues between colleagues. With these skills, you may find solutions to conflicts and resolve them to benefit everyone involved. Improve your conflict resolution skills by seeing situations from different perspectives and prioritising good customer service and a pleasant work environment.

4. Communication

Communication skills are vital skills of a person that allow you to describe your thoughts and ideas to others accurately. You might use written or verbal communication to inform others of decisions, ask for information or express your thoughts on a subject. Practise communicating by listening to others and developing relevant, helpful responses.

Related: How To Improve Communication Skills (With Definition and Examples)

5. Mentoring

You can use your mentoring skills to support new employees on your team or colleagues in your network. This is useful for teaching new team members how your workplace operates and how to complete their duties. To develop your mentoring skills further, consider what you would want to learn as a new employee in your field.

6. Problem-solving

Problem-solving skills are good to have when handling challenges with others in your workplace. You may use your skills to discuss problems and solutions with other employees and create a viable option. Learn more about problem-solving by researching potential problems in your work and thinking about solutions before problems occur.

7. Management

When you have good management skills, you can guide people and delegate tasks more easily in the workplace. Use your management skills to divide work tasks evenly and fairly amongst your team members for a more successful work process. To improve management abilities, try to learn more about employees you manage and listen to their concerns about work.

8. Collaboration

Using your collaborative skills in the workplace may result in fewer errors. When you collaborate with others, you may involve them in your work and ask for questions when necessary, which often increases your chances of a successful project. Practising your collaboration by contacting colleagues for help can improve your overall interpersonal skills.

9. Self-confidence

Your self-confidence in the workplace helps you interact with people by allowing you to be more confident in your work and ideas. This may encourage you to have deeper conversations about your ideas and communicate with others better. Improve your self-confidence by understanding your work and your ideas and why they're useful.

10. Honesty

Honesty is an important people skill for the workplace because it helps you build trust and avoid challenges at work. You can show honesty by recognising your mistakes and describing your true thoughts about an issue kindly. To develop your honesty better at work, try to tell people the truth thoughtfully to overcome issues and improve productivity.

11. Open-mindedness

Being open-minded can help you see other perspectives and accept different ideas. When you're open-minded, you're more willing to listen to other employees and team members and to try solutions and processes with which you aren't familiar. Try to be more open-minded by listening to your colleagues and researching their ideas.

12. Teamwork

Good teamwork abilities are vital for getting along with the members of your team and completing group projects successfully. Your teamwork skills allow you to complete work with the help of others and collaborate effectively on projects. One way to practise teamwork is to listen closely to your team and respect their opinions and abilities.

Related: Teamwork Skills: Definition and Examples

13. Professionalism

Professionalism is a great skill for any employee, and it helps you maintain good relations with your colleagues. Being professional with others means you respect their time, space and privacy and try to keep conversations related to work. To develop better professionalism skills, understand the rules and goals of your workplace.

14. Empathy

Showing empathy is a valuable skill for employees to connect with customers and colleagues at work. Empathy allows you to understand the feelings of others and make decisions that respect their feelings. You can practise your empathy by understanding how situations may affect others and showing support during challenging times.

15. Active listening

Active listening skills help you hear and understand important information from your colleagues and customers. When you listen well, you can address concerns and offer solutions more easily. Listen more actively by focusing on what others say and discussing their concerns or ideas with them.

16. Adaptability

Adaptability is a useful people skill at work because you can change ideas or plans more successfully. When you're adaptable, you may accept the ideas of others and maintain a positive attitude when a process changes at work. Practise adapting to changes by holding a positive view of changes and focusing on success.

17. Creativity

Being creative can boost your interaction skills by giving you the means to come up with innovative ideas for team projects and conversations. Creativity may allow you to create a positive mood in your workplace and offer solutions and projects that are new and exciting. One way to improve your creativity is by using brainstorming techniques.

Related: Creative Skills in the Workplace

18. Assertiveness

You can use your assertiveness skills at work to ensure you agree to only as much work as you can do and ask directly for help when you need it. This skill helps you speak with your colleagues straightforwardly and may lower the chance of miscommunications. To be more assertive, be clear about your needs at work.

19. Persuasion

Persuasion skills help you motivate others, like customers and colleagues, and encourage people to accept your ideas. This is useful when you want to influence a customer to make a purchase or convince your colleagues to consider your opinions. You can develop better persuasion skills by describing the positive aspects of your ideas.

20. Good judgement

Good judgement skills are useful in the workplace, especially when you make decisions for others or hire new employees. You can use your good judgement to improve the work environment and workload for other employees and hire people who fit well with your company. Practise good judgement by doing thorough research before making decisions.

21. Politeness

Politeness allows you to show good manners to customers and colleagues. This may make them feel more comfortable and respected in your workplace. Be considerate of others and think about how your actions affect them to improve your politeness skills.

22. Setting boundaries

When you are skilled at setting boundaries, you can create a healthy and accepting workplace for your colleagues. Setting boundaries often means discussing work-appropriate topics and respecting the space of others. To set boundaries better, understand which interactions make you and others more comfortable in the workplace.

23. Mediation

Mediation is a valuable people skill that helps you have more valuable conversations. You may mediate meetings between employees or help a colleague talk with a concerned customer. Practise your mediation by learning to understand multiple perspectives and find a beneficial compromise.

24. Patience

Having patience at work can lower your stress levels and encourage others to rely on you. Patience is useful when handling complicated work projects or helping customers with problems. To be more patient, try to focus on resolving issues and staying positive as you think of solutions.

25. Humour

Humour is a great people skill to have at work as it relaxes your colleagues and customers and earns you a good reputation of being someone fun and kind. Show work-appropriate humour during breaks or long projects to ease your colleagues, especially in challenging situations. Improve your humour skills by staying positive during challenges and practising it with your friends and family members.

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