What Is Employee Experience? (With Benefits and Tips)

By Indeed Editorial Team

Updated 13 December 2022

Published 29 November 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Employee experience directly affects the growth and performance of a business. Managers typically invest a considerable amount of time and resources to retain outstanding talents within the company by offering a positive employee experience. If you're in a leadership role and want to create a positive experience for your team members, learning about the fundamentals of employee experience can help you succeed. In this article, we answer the question ‘what is employee experience?', discuss the benefits of a positive employee experience, explore how to measure it and suggest ways to improve it.

What is employee experience?

The answer to the question, 'what is employee experience' is that it is a business function that focuses on all stages of an employee's journey from the hiring process to the exit from the company. It concerns the employee's experience in terms of performing their respective professional duties, management, physical workplace and overall well-being. Employee experience aims to cultivate a positive working environment which is key to achieving long-term success for an organisation.

Many managers concentrate on accomplishing company goals based on technical processes. With an increasing awareness of employee experience, managers can try to gain insight into particular employee behaviour. Based on their analysis, they can take appropriate measures to bring out the best qualities and talents of the employees.

What are the different types of employee experience?

There are three types of employee experience that impact the performance of a company. They include:

Procedural

Procedural employee experience refers to how a company structures its tasks. Employees follow various company-specific protocols and systems to do their job. Procedural employee experience depends on factors such as ease of carrying out duties and time required to complete tasks. Businesses are constantly seeking to improve the processes of a company to ensure that staff members complete their work quickly but effectively.

Textural

The tangible aspects of a workplace have a great influence on employee experience. This includes the floor plan and layout of the cubicles in the office, which affects the way employees interact with each other and perform their duties. Textural employee experience also includes the availability of technology in the workplace, such as high-speed internet connection and relevant tools, programmes and software.

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Emotional

The way that employees feel about working in a company contributes to the emotional aspect of the employee experience. Employees tend to share their feelings with their colleagues about their experience working on a particular task or about their interaction with a certain staff member. Employees then begin to form collective opinions together about work culture. This may affect the way people do their work which would ultimately impact the performance of the company.

Ways to measure the employee experience

The management or HR personnel of a company may try to measure the employee experience to understand what their team members are going through. This may enable them to tailor individualised efforts to provide a more positive work experience. Lifecycle surveys can help you measure the employee experience. Here are some examples of employment lifecycle surveys:

Onboarding survey

During the onboarding process, new employees have an opportunity to meet their colleagues and get to learn in detail about company expectations and what their role entails. They also learn about the various resources and tools that would be at their disposal. Based on onboarding surveys, the HR department can understand if new staff members have had the necessary information to start acclimatising to the working environment.

Related: How to Create an Onboarding Checklist (With Definition)

Engagement survey

Employee engagement refers to the level of connectedness that people feel towards their job. This particular survey seeks to understand employees' perceptions, opinions and willingness to meet organisational goals. It can also indicate how invested they're in the company.

Training feedback survey

Most employees undergo some type of training throughout their employment lifecycle. Training is an essential part of a new employee's orientation process. Training also serves to upgrade an employee's knowledge and skills. HR professionals can administer a survey at every training session to keep tabs on the progress of staff members. Based on employee needs, managers can also arrange for relevant training to develop an individual's potential.

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Staff appraisal

A staff appraisal, also known as a performance review, aims to identify strengths and areas of improvement in employees that might influence their performance. This gives managers some clarity on how they can support individuals with their progress. It's also an opportunity to find out if employees have aligned their personal goals with the company's goals.

Related: How to Conduct Performance Evaluations (With Definition)

360 reviews

With appraisals, employers gain very minimal insight into an employee's progress in the company. There may also be some bias in performance reviews as it's usually conducted by only one person. 360 reviews, however, request feedback from a member of management and a junior staff. It even includes peer and self-evaluation. 360 reviews are usually anonymous which encourages honest feedback. This review is only suitable for team growth. It's good to avoid using this as a means to assess individual performance.

Related: How to Give 360 Feedback to Your Boss (Steps and Benefits)

Exit interview

HR professionals receive the most honest feedback during exit interviews. They also gain answers that are most pertinent to a company's future growth and relay them to the bosses. Exit interviews provide them with opportunities to identify weaknesses in the employee experience framework and make adjustments to improve the employee experience for future staff members.

Related: How to Create an Exit Interview Form (With Example)

What are the benefits of a positive employee experience?

High retention rates are a good indicator of a positive employee experience. A minimal turnover saves the HR department time and resources in sourcing more talent for the company. Outlined below are some other benefits of a positive employee experience:

Increased productivity

When there are efforts taken to engage employees in their work, team members may show more interest in their responsibilities. Ample engagement in tasks encourages staff to be more productive. Higher productivity rates contribute to increased revenue for the company.

Related: What Is a Performance Improvement Plan? (With Example)

Regular attendance

Individuals who have positive employment experience are less likely to absent themselves from work. When their career needs are fulfilling and they receive sufficient support from their managers, they're more willing to come to the workplace regularly. They also work enthusiastically towards achieving their personal and organisational goals.

Related: How to Motivate Employees: 12 Effective Ways to Boost Morale

High standards of work

When people feel satisfied with their careers, they may be more willing to produce high-quality work. Their positive emotional state also heightens creativity. Employees are courageously able to face professional challenges and design effective solutions with the support that the company provides.

Related: What Is Employee Retention and How to Improve It (With Steps)

Strong customer relations

Employee experience has a great influence on customer experience. Contented employees are more inclined to develop positive relationships with their customers or clients. They demonstrate a genuine interest in their customers during their interactions. They may also spend additional time with their customers to understand their preferences and determine how best they can assist them.

How to improve the employee experience

Here are some suggestions on how you can improve the employee experience:

1. Design a comprehensive onboarding programme

The onboarding process usually sets the tone for a person's tenure at the company. A solid onboarding programme allows new hires to feel welcome and helps them to gain clear visibility of the company's mission, values and expectations. Onboarding is effective when new employees can ease into their working environment without any stress. With a positive onboarding process, employees feel more motivated to begin contributing to the company.

Related: How to Design an Effective New Employee Orientation Programme

2. Recognise employee achievements

Managers may recognise and celebrate the achievements of staff members. These achievements can include meeting KPIs, accomplishing company goals or hitting certain milestones in the organisation. Leaders can celebrate their colleagues' work by offering words of appreciation or even tangible rewards. Professionals feel valued when leaders acknowledge their efforts. This encourages them to strive harder for the company.

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3. Communicate with employees

In addition to communicating goals, setting expectations and giving instructions on job processes, managers can also try to build a more personal relationship with staff members. Have regular one-on-one or small group sessions with employees to better understand their needs which could affect productivity levels. Gaining insight into their possible struggles and being open to feedback and suggestions can enable you to offer appropriate support to meet employee needs. Measures such as simplifying processes so that tasks are less time-consuming or altering tasks to make them more engaging help employees perform their duties effectively and efficiently.

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4. Consider staff welfare

It's essential to acknowledge certain personal milestones in staff members' lives, such as marriage and childbirth, and grant them sufficient time off. Individuals also appreciate leaders who give them ample time to ease back into the workplace after an extended leave of absence. Taking care of staff welfare in this manner would help to reduce an employee's stress in handling work and personal commitments.

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5. Create a suitable workspace

The physical atmosphere of a workplace has a great influence on employee performance. It's important to invest in creating a workspace where employees look forward to coming to. An ideal workplace has basic amenities, such as sufficient lighting, comfortable furniture and an office pantry. You may also consider including a recreation room, an on-site gym and a subsidised staff cafeteria.

Managers may also consider giving employees the option to work from home or other workspaces when necessary. Working from alternate locations can prevent a sense of monotony in individuals.

Related: What Is a Good Work Environment? (Plus Other FAQs)

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