What Is Google IT Professional Support Certification?

By Indeed Editorial Team

Published 11 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If working with the latest technology interests you, a professional career in the information technology (IT) industry may be an enjoyable, exciting and fulfilling option. Because the industry is so diverse, the skills you may require can vary depending on the role. The Google IT Professional Support Certificate programme can help you develop your skills, and gaining certification may improve your chance of securing a job. In this article, we provide an overview of the Google IT Professional Support certification, explain what courses the programme includes and discuss the benefits of completing the Google IT Professional Support Certificate programme.

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What is the Google IT Professional Support certification?

Learning about the Google IT Professional Support certification helps you know what this initiative involves and whether the programme may interest you. The Google IT Professional Support Certificate is a certification programme Google designed to educate individuals on IT-related topics, such as system administration, systems security, troubleshooting and operating computer systems. Google launched this programme on Coursera, and the number of enrolments since its inception exceeds 900 million.

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What are the benefits of the Google IT Professional Support Certificate programme?

IT certifications provide many benefits. Certified courses, such as the Google IT Professional Support Certificate programme, can prepare you for an IT support role or provide you with the skills necessary to advance your career in the IT industry. The following is a list of reasons why you may consider obtaining Google IT Professional Support certification:

Enhance your skills

This programme is an entry-level course to equip you with the skills you require to perform IT support tasks, such as installing programs, responding to customer queries and assembling computers. It can also help you develop relevant soft skills for IT roles. Customer service is an important aspect of the IT industry, as these professionals are often responsible for resolving client IT issues. The ability to solve problems effectively in a professional manner may help you advance your career.

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Increase your salary

Earning a professional certification may enable you to negotiate a pay rise. If you have basic IT skills, a certification programme can help you develop your knowledge and gain a qualification that may make you eligible for higher-paying jobs. The Google IT Professional Support Certificate is a valid credential for obtaining an entry-level position in the IT industry.

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Distinguish yourself from other candidates

If you're an entry-level professional seeking an IT-related job, gaining this certification may set you apart from other applicants. Listing this certificate on your resume can demonstrate to an employer that you possess the IT skills that make you a suitable candidate for a position. You can also discuss your qualification in an interview and indicate to the hiring manager that you're eager to learn and improve yourself by gaining additional qualifications.

What courses does the Google IT Professional Support Certificate programme include?

The Google IT Professional Support Certificate programme includes more than 100 hours of professional instruction in the form of tutorials and videos. It's an online course, so you can complete the course at your own pace and develop your own schedule. The aim of the practice-based assessments is to teach you skills you can confidently use in the real world. This programme comprises the following courses:

Technical Support Fundamentals

The first course in the Google IT Professional Support Certificate programme teaches you how to prepare for a job in the IT industry. It also provides insight into topics the subsequent courses cover. This includes understanding what a binary system is, how to assemble a computer, how to determine which operating system to instal in a computer, how to utilise problem-solving skills to solve IT problems and how to create computer applications.

This introductory course is a good preparatory step for a career in the IT industry and the rest of the programme. Completing this reputable course can help you to build a solid foundation of skills and knowledge relevant to the IT industry.

The Bits and Bytes of Computer Networking

The second course of this programme teaches you about computer networking. It covers a wide range of topics, including what computer networking is, how to understand computer networking using a five-layer model, how to understand the standard protocols involved in internet protocol communications and what network services, such as domain name systems, are. You also learn about cloud computing, its advantages and disadvantages and the use of cloud computing in the workplace.

This course is helpful for entry-level IT professionals who want to learn more about network troubleshooting tools and techniques in the workplace.

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Operating Systems and You: Becoming a Power User

In the third course of the Google IT Professional Support Certificate programme, you learn about the key components of a computer operating system. The intention of this course is to equip you with the skills and confidence to manage an organisation's software and users and configure hardware. You can also expect to learn more about navigating Windows file systems, setting up groups and permissions for account access, configuring file systems and disk partitions, troubleshooting common computer issues and working with system logs.

This course is suitable for individuals who enjoy a variety of teaching methods. You can complete this course through interactive video lectures and recorded demonstrations. Another benefit of this course is the practice it provides participants, which is useful for applying the skills you develop in a real-world setting.

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System Administration and IT Infrastructure Services

The penultimate course in the Google IT Professional Support Certificate programme relates to system administration. You can learn how to operate a fleet of computers simultaneously by utilising systems administration knowledge. The course also teaches you more about managing cloud resources in a large organisation, maintaining an organisation's IT infrastructure, utilising best practices for choosing hardware, services and vendors to benefit an organisation and selecting the appropriate tools for an organisation to use.

This is a valuable and relevant topic, as organisations in many industries often require the assistance of a computer support specialist or systems administrator. It's important that an organisation's internal computer system operates efficiently so that all employees can perform their jobs effectively. The ability to manage, maintain and troubleshoot operating system issues may help you secure a key position within an organisation.

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IT Security: Defence against the digital dark arts

The last course in the Google IT Professional Support Certificate programme relates to IT security. Many individuals within the IT industry recommend having a basic understanding of security measures, as organisations typically require a security specialist to safeguard their operating systems. Having a secure operating system is important, especially if the organisation manages confidential information daily. IT security is a broad concept that primarily relates to defending and eliminating threats and attacks in cyberspace.

This course teaches you how to recognise threats, evaluate potential risks and recommend ways to reduce an organisation's cybersecurity risk. You can also gain an in-depth understanding of how to secure a network, how to teach cybersecurity skills to other staff members within an organisation and how to instal an authentication system. It's particularly useful if a cybersecurity career interests you, and you can choose to pursue further cybersecurity-related courses if you want to learn more.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

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