8 HR Administrator Skills (With Steps to Improve Them)

By Indeed Editorial Team

3 January 2022

HR administrators work closely with staff members to address concerns and resolve issues within the workplace. Their goal is to create a positive work environment where employees feel safe and comfortable. Reviewing the skills that HR administrators use may help you decide if this position is the right choice for you. In this article, we provide a list of HR administrator skills and explain steps that you may use to improve them.

What are HR administrator skills?

HR administrator skills are the abilities that professionals within a company's human resources department can use when working with other staff members. These skills may allow HR administrators to resolve issues, help team members feel comfortable and provide effective assistance to a workplace. HR administrators work with a wide variety of professionals, including entry-level employees, mid-level associates and members of management, so it's important that they have an in-depth understanding of labour laws and excellent communication skills to create a positive work environment.

Related: What Does Human Resources Do? 11 HR Roles and Responsibilities

What is an HR administrator?

An HR administrator is a human resources (HR) professional who assists an HR department by working with team members and performing administrative tasks. They often provide guidance to employees on professional development opportunities, insurance benefits, scheduling and labour laws. They ensure companies treat their team members fairly and follow the proper regulations. HR administrators often oversee payroll, employee performance and employee benefits. Staff within a workplace can approach HR administrators to ask them questions or express a concern. The conversations between HR administrators and staff members are confidential. Here are the duties that HR administrators complete while working:

  • coordinate professional development programmes and team-building events to enhance a workplace's environment

  • maintain the records and documents for an organisation, including information about paternity leave, payroll, paid time off and insurance benefits

  • communicate with recruiters and hiring managers to onboard new staff members

  • update company policies according to new labour laws

  • answer questions and address concerns from team members in a discreet manner

  • set up candidate interviews and communicate with candidates about their hiring decision

8 examples of HR administrator skills

Here are several examples of HR administrator skills:

1. Communication

As an HR administrator, you may use excellent written and verbal communication skills to share information about labour laws, expectations or company policies. You may work closely with new team members throughout the onboarding process, so it's important that you use verbal communication skills to share information about company procedures, like safety protocols, scheduling procedures and paid time-off routines. You may also use written communication skills when creating documentation, like staff newsletters, letters of recommendation or incident reports.

2. Knowledge of labour laws

As of December 2021, Singapore's Ministry of Manpower has strict labour laws known as the Singapore Employment Act that ensures companies treat employees fairly. The act includes details about the appropriate work hours, compensation and benefits that employers provide to employees. As an HR administrator, it's important that you have a deep understanding of these labour laws, so that you may provide valuable insight to companies and team members on legal benefits and compensation.

You may also provide guidance to companies when creating company policies regarding work hours, scheduling and compensation so that they can follow the proper labour laws. You can learn more about the Singapore Employment Act by performing research into the law and its requirements.

3. Discretion

In this role, individuals at your workplace may share sensitive information with you that relates to their personal or professional life. It is essential to have a high degree of discretion that allows you to handle the information delicately while keeping it private. You may have a password-protected email that allows you to keep individuals' information private, or you may have a private meeting with a team member that allows for their information to remain confidential. Having discretion may help people trust you more, which can allow them to feel comfortable when sharing private information with you.

4. Time management

You may encounter several deadlines while working in HR. For example, you may encounter deadlines that relate to onboarding processes and benefits. You can use time management skills to prioritise tasks according to their deadlines and ensure that you complete tasks on time. By having excellent time management skills, you may also help team members strengthen their time management skills. Consider providing staff members with information about time management tips and benefits that may improve their work performance and develop their skills.

Related: How to Manage Time (With 23 Time Management Tips and Advice)

5. Problem-solving

You can use problem-solving skills to resolve issues between coworkers. Often, people may approach you to share about issues or concerns that they're facing. You can work through these issues with them while providing support. It's important to ask numerous questions so you can better understand the cause of the issue, then you may work with the staff member to resolve it. You may consider the labour laws, company policies or previous issues when resolving issues. It's important to protect the team members' information when addressing problems.

6. Compassion

Being compassionate may help people recognise you as approachable and helpful, which may help them feel more comfortable when seeking your help. Consider using this skill to contact people to check on their wellbeing, which can show that you care about them. You may also approach staff members with kindness by asking about their day or checking in on a previous issue that they faced. This can help foster a healthy and positive work environment, which may improve morale and help you resolve issues more effectively.

7. Conflict resolution

When working in HR, you may encounter two coworkers who are facing challenges in their work relationship. It's important to have excellent conflict resolution skills that may allow you to assist them in building their relationship and working through obstacles. Try to use these skills to show team members that resolving conflict is an opportunity for them to grow their skills and relationship. It may also be useful to employ conflict resolution skills so that you can resolve an issue in a way that allows for both parties to benefit.

8. Critical thinking

Having critical thinking skills may help you resolve problems and provide useful knowledge to team members. Critical thinking involves evaluating all parts of a situation while remaining unbiased, which is important for HR professionals so that you may provide effective help. When using this skill, you may ask questions, review documents or revisit previous situations that may be similar to the issue that you're resolving. You can see how HR professionals in your workplace resolved the similar issue. By doing so, you may better understand how you can assist an individual with a current challenge.

Related: What's the Importance of Critical Thinking in the Workplace?

How to improve skills for an HR administrator

Here are some steps that you can take to improve the skills that you may use as an HR administrator:

1. Communicate with professionals in your network

It may be useful to communicate about HR skills with professionals in your network. You can identify the skills that other HR administrators use while working, and you may consider adopting some helpful skills into your work routines. Consider asking HR professionals in your network about the specific skills they use when working with staff members and resolving issues. You may also ask them about how they strengthened their HR skills.

Related: 15 Ways on How to Communicate Effectively at the Workplace

2. Ask for feedback

Consider asking for feedback from your colleagues to better understand the skills that you may improve. You may communicate with colleagues that you work with often to see if they can provide you with constructive feedback about your work performance. By doing so, you may better understand a specific skill that you can strengthen to help you provide a better performance. You may also reach out to individuals who you worked with previously and ask them to provide you with feedback on how you handled a situation or resolved an issue.

3. Take professional development courses

Often, HR administrators assist team members in professional development. You may improve your skills by pursuing professional development courses that can strengthen your HR skills and knowledge. Consider attending HR seminars or conferences where you may learn about new processes and policies in the HR field. You may learn about new processes that you can implement in your workplace to benefit professionals. You may also continue your education by earning a degree in higher education, where you may develop your skills and expand your HR knowledge.

Please note that none of the companies mentioned in this article are affiliated with Indeed.