33 Bank Teller Interview Questions with Sample Answers

By Indeed Editorial Team

Published 11 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If you enjoy working with people and would like to consider finding a job in finance, a bank teller's position may be suitable for you. When applying for a role as a bank teller, you may want to increase your chances of getting a job offer by preparing well for an interview. Understanding how to respond to questions an interviewer may ask when you apply for a position as a bank teller can show you're a suitable candidate for the job. In this article, we share common bank teller interview questions and explain how to answer them.

General bank teller interview questions

An interviewer may ask general bank teller interview questions to find out more about your character and personality to see if they're in line with what the company is looking for. Here are some examples of common general interview questions:

  1. Tell me a bit about yourself and what you do.

  2. How did you find out about this vacancy?

  3. Why are you interested in working as a bank teller?

  4. Can you tell us how your current employer may describe you in three words?

  5. What are some of your greatest strengths?

  6. What areas of your performance did you realise you could improve, and how did you do this?

  7. Are you comfortable working with people?

  8. Are you comfortable dealing with high-pressure situations?

  9. How do you usually keep up with financial news?

  10. Do you have experience working with large sums of money?

Related: 13 Killer Questions to Ask in a Job Interview (And Benefits)

Questions about experience and background

Interview questions based on your experience and background allow you to highlight the skills, qualifications and credentials listed on your resume. Asking about your employment history and skills can also help interviewers determine if you're a good fit for the role. Here are some examples of such questions:

  1. What skills have you listed in your resume that can help you perform well in this role?

  2. Tell me about an experience you had when helping a challenging customer.

  3. Do you have any experience detecting fraudulent cheques or counterfeit money?

  4. Is there an instance when you got praised for good customer service?

  5. What kind of banking products do you know how to use?

  6. Do you have any sales experience?

  7. Is there a time when you faced an ethical challenge in the workplace?

  8. Why do you think it's important to find and solve problems quickly?

  9. How do you explain complex concepts in simple, understandable terms?

  10. Do you have any experience dealing with multiple customers simultaneously?

Related: What Are Strength-Based Interviews? (With Sample Questions)

In-depth bank teller interview questions

In-depth questions usually focus on your behaviour and how you can manage situations and challenges in the workplace. Interviewers may give you scenarios and hypothetical situations so that you can describe your response to them. Here are some examples of such questions:

  1. How do you keep motivated if you do repetitive work daily?

  2. Tell me of a time when you collaborated with a challenging colleague?

  3. What steps may you take if you saw an employee embezzle money?

  4. What steps do you take to help customers feel welcome and at ease?

  5. Walk me through your problem-solving process.

  6. Can you tell me some ways that you manage high-pressure situations?

  7. What kind of value do you feel you can add to the team?

  8. What strategies do you use to convince a customer to open an account with the bank?

  9. If there's a customer who wants to close an account at our bank, how do you persuade the customer to stay with us?

  10. What are some ways you stay organised at work?

Related: Types of Banking Jobs and Tips for Pursuing a Banking Career

3 bank teller interview questions with sample answers

Here are some common interview questions with sample answers you can use as a guide when creating your responses to interview questions:

1. Why do you want to work for our bank?

A hiring manager may ask this question during the interview to learn more about your intentions for working at the bank. You can use this as a chance to show them you did your research on the company before the interview. When you answer this question, you can share a few reasons you want to work for the bank. A useful tip is to discuss what you like about the company's reputation, mission, vision and business practices.

Example: 'I've been a customer at this bank for over 10 years, and the tellers have always been helpful and friendly. I would like to be part of a company that encourages a positive company culture and prioritises customer satisfaction. As someone who values customer service, I believe I'm suitable for this role.

Another reason I want to work at this bank is because of its innovative business practices. When researching the company, I discovered this bank was the first to implement mobile banking in the country. The company's continuous efforts to stay on top of trends and changing needs are something I respect and would like to be a part of.'

Related: 15 Highest-Paid Banking Jobs (With Salaries and Duties)

2. How do you describe quality customer service?

A considerable proportion of a bank teller's daily routine involves working with customers. Hiring managers usually ask this question to determine if you can understand how to provide quality customer service. When answering this question, consider explaining the importance of helping and supporting clients. You can also mention that one of the most important aspects of customer service is to be kind and helpful to everyone.

Example: 'I feel that quality customer service entails treating all clients respectfully, no matter how challenging they may be. To satisfy a customer, it's important to show them you understand what they want and can support their needs. Providing customers with good customer service shows that I'm actively trying to anticipate their requirements. I also often ask how I can help make their visit positive and try to treat others how I would like them to treat me.'

Related: A Guide to Writing a Customer Service Resume Summary

3. Where do you see yourself in a few years in the company?

Interviewers often ask this question to determine if you intend to make the bank teller job a long-term one or use it as part of your career progression. While the company doesn't expect you to have a job as a bank teller for the long term, they want to see you commit to the role. When answering this question, tell them how you consider this job valuable and important to achieving your career goals, then explain what you hope you achieve in the future.

Example: 'In the next few years, I'm hoping to move on to a management position at a bank, hopefully here. I wanted to start my career as a bank teller to gain experience in the finance industry and learn relevant skills. I'm currently a finance student in university, but I'd like experience in a bank to develop my knowledge and skills.'

Related: 10 Tips for What to Do Before an Interview (With Importance)

Tips on what to do before an interview

Here are some tips to prepare for a successful interview for a bank teller position:

  • Research the company. Research the company's background and know what it does to show your drive and preparation.

  • Prepare your answers. Anticipate and research questions you think the interviewer may ask so that you can prepare suitable answers.

  • Prepare your outfit. Ensuring that your clothes are professional and clean can create a good first impression.

  • Visit the location. Visit the interview location beforehand so you can familiarise yourself with the surroundings and help ensure you arrive on time for your interview.

Related: How To Write a Bank Teller Cover Letter With No Experience

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