37 Flight Attendant Interview Questions with Sample Answers
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Employers may ask a variety of questions during a flight attendant interview. These questions present the opportunity to show the hiring manager your applicable skills, personality and experience as a flight attendant. Learning about the interview questions you may encounter can help you answer them effectively. In this article, we cover 10 general flight attendant questions, highlight 10 questions about your background experience, provide a list of 10 in-depth interview questions and analyse flight attendant interview questions and sample answers.
10 general flight attendant interview questions
Hiring managers may ask general flight attendant interview questions to understand your personality traits, interests and skills. Here are 10 examples of general interview questions an employer may ask in a flight attendant interview:
How many languages can you speak fluently?
Why do you want to become a flight attendant?
Can you mention some of your strengths?
What are some of your weaknesses?
What do you know about this company?
What's a typical day like for a flight attendant?
Why do you want to work for this airline?
What motivates you?
What are some of your interests?
Where do you see yourself in five years?
10 questions about your background experience
Hiring managers may ask questions about your background to understand your skill set. Here are 10 background experience questions they may ask during a flight attendant interview:
What are your experiences regarding the services of cabin crew?
Do you prefer to work independently or with a team?
Have you ever disagreed with a colleague? How did you manage it?
What makes you a good flight attendant?
Can you tell us about your educational background?
Can you please discuss your resume with us?
How does your previous experience apply to this position?
How many years have you worked as a flight attendant?
What was your longest flight?
What customer service experience do you have?
10 in-depth flight attendant interview questions
Hiring managers may ask in-depth questions in an interview to analyse how you might execute different job responsibilities. The questions may also help employers analyse your critical thinking skills and personality. Here are 10 examples of in-depth questions employers may ask in a flight attendant interview:
Have you ever had to handle an emergency during a flight?
What are some of the biggest challenges you've faced in your job as a flight attendant?
Have you ever made a mistake in your job as a flight attendant?
What has been your favourite flight experience? Why?
What type of work environment do you prefer to work in?
Are you comfortable being in new surroundings?
Have you ever gotten angry with a customer?
How do you handle a customer who's being rude to you or other flight attendants?
What do you do when your manager breaks protocol or asks you to break protocol?
You notice that some items for your in-flight service are missing before takeoff. What do you do if requesting for these items might delay the flight?
7 flight attendant interview questions with sample answers
Here are seven flight attendant questions and sample answers to help you prepare:
1. How do you handle a passenger who panics in the middle of a flight and demands for the plane to land?
Interviewers may ask this question to assess your empathy and customer service skills. An anxious or first-time flyer may panic during takeoff, landing or turbulence. It may be unreasonable to land the flight when a passenger becomes nervous, unless they become a hazard to the flight. In your answer, show the interviewer that you understand the protocol and know how to be empathetic towards the passenger when handling such a situation.
Example: 'When I encounter a nervous passenger, I first ask them if they're alright and if there's anything I can provide to help calm them. I then reassure the passenger that anxiety is common during flying and that issues like turbulence are also common. If the passenger's condition isn't serious, I give them some tips to help them stay calm, such as listening to music or drinking some water. I may raise the issue to the cabin manager or pilot if it escalates.'
2. Have you ever come across passengers arguing about sitting arrangements? How did you handle it?
Passengers may engage in a confrontation during a flight. Interviewers may ask this question to assess if you have conflict resolution skills. The answer is also an opportunity to display your communication and customer service skills. In your answer, mention empathising with the customers and trying to find suitable seats for both customers.
Example: 'If I encounter passengers arguing about the seats, I first check their reservation to see what their seats are. I then ask them what the problem is to resolve the confrontation. If they refuse to sit next to each other, I may offer to move them to any open seats.'
3. What are the responsibilities of flight attendants?
Hiring managers may ask this question to assess your understanding of a flight attendant's key duties. Before the interview, conduct some research to learn about the responsibilities of a flight attendant and prepare your answer. During the interview, give a short answer that summarises the key responsibilities of a flight attendant.
Example: 'A flight attendant mainly focuses on delivering quality service and safety instructions to passengers. Flight attendants also work with other flight staff to lead protocol in case of an emergency. A flight attendant may also help passengers find their seats, prepare and serve food and drinks to passengers, take orders from passengers and conduct safety checks before the flight.'
4. What are the qualities of a good flight attendant?
Hiring managers may ask this question to see if you understand the qualities that help flight attendants execute their responsibilities effectively. Research the job description to identify the exact qualities that the employer wants. Mention the qualities you possess that align with what the employer is seeking.
Example: 'A good flight attendant has excellent communication skills to serve customers better and collaborate with other staff during the flight. Flight attendants can also benefit from having a positive attitude, being good at multitasking and being observant. A good flight attendant is also an arbitrator who manages any conflicts that may happen in the plane.'
5. How do you handle a passenger who refuses to comply with instructions during takeoff or landing?
Interviewers may ask this question to analyse how you handle stressful situations. They may also use the question to evaluate your conflict resolution and problem-solving skills. Propose a strategy that includes skills like active listening and empathy to calm the client and de-escalate the situation. You may also explain the importance of the rules in ensuring passengers' safety.
Example: 'When a passenger refuses to comply with instructions, I repeat the instructions to them in case they didn't hear me well. If they still disagree, I explain the importance of the instructions to their safety and the safety of other passengers. I may involve other flight assistants if the passenger still disagrees. If the situation escalates further, I report it to the captain to help resolve it.'
6. Do you have any destination preferences?
Hiring managers may ask this question to assess if you're comfortable and flexible in new surroundings. Some employers might prefer candidates who can adapt quickly to unfamiliar cultures and environments. Mention that you're open to flying to any place and new possibilities to improve your chances of getting the job.
Example: 'I'm open to flying to all destinations. It's enjoyable to go to many places as it gives me the opportunity to experience new environments and cultures. I also enjoy trying out new cuisines. I'm happy to go where the job takes me as I feel that travelling is always a great opportunity and experience.'
7. How do you manage prolonged periods without seeing your family?
Flight attendants may have long flights that regularly keep them away from home for extended periods. Hiring managers ask this question to see if you're adaptable to the lifestyle of a flight attendant. Explain to the hiring manager that you can adapt to new environments. You may also mention examples to show you have successfully been away from your family for a long time.
Example: 'It's hard to be away from family for a long time but I've managed it for the five years I've been a flight attendant. I engage in conversations and other activities with my colleagues to avoid feeling lonely. When I wasn't working, I tried to connect with my family remotely via voice or video calls.'
Explore more articles
- 8 Scrum Master Interview Questions (With Sample Answers)
- 17 Strategies for Conducting Effective Employee Interviews
- Interview Form: Definition, Types, Purposes and Tips
- 35 Telesales Interview Questions (Including Sample Answers)
- Interview Questions About Change Management (With Examples)
- What Is a Speed Interview? (With Benefits and Tips)
- Questions to Ask an Interviewer for a Software Engineer Job
- 34 System Design Interview Questions (With Sample Answers)
- How to Give a Creativity Example in an Interview in 4 Steps
- 50 SOAP Interview Questions (With Sample Answers)
- How to Answer 'Ways To Motivate Staff' Interview Question
- 35 Care Coordinator Interview Questions (With Sample Answers)