15 Salesforce Admin Interview Questions (With Answers)

By Indeed Editorial Team

Published 2 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Salesforce is a customer relationship management (CRM) platform that aims to bring businesses and clients together. To qualify for a job as a Salesforce administrator, you can prepare by reviewing interview questions for the job position. Understanding CRM systems and exploring potential queries from the hiring team can give you a competitive advantage. In this article, we list 15 Salesforce admin interview questions and provide sample answers that may guide you during an interview.

Related: How to Write an Effective Salesforce Resume in 8 Steps

15 Salesforce admin interview questions

The following 15 Salesforce admin interview questions can give you an insight into what to expect from the recruiting team:

1. Can you expand on CRM and explain its relevance?

Interviewers may ask this question to test your knowledge of basic Salesforce concepts. You can answer the query by briefly expanding the acronym and stating its relevance to a company. Theoretical knowledge and experience can assist you in identifying its significance.

Example: 'CRM stands for customer relationship management. It's a tool or process that helps businesses access customers' information and improve their products and services based on client reactions.'

Related: What Is a Customer Relations Manager? (With Average Salary)

2. What's cloud computing?

This question evaluates your knowledge of the essential part of Salesforce, which is computing services. You can answer the question by stating the definition and components of cloud computing. The following example can act as a guide to answer this query:

Example: 'Cloud computing is conveying computer services and information via cyberspace, which is the cloud. These utilities can include servers, networks and databases. The primary aim of cloud computing is to provide several users with access to data.'

Related: What Does a Cloud Engineer Do? Duties and Requirements

3. What's cloud computing deployment mode and can you name four types?

The recruiting team can ask you this question to test your knowledge of how to control and integrate computing infrastructure to serve an enterprise's Salesforce needs. You can answer the query by defining cloud computing deployment, stating the factors that determine what method you use and naming the four modes you can apply. The sample below can act as an illustration for an appropriate answer:

Example: 'Cloud computing deployment is the procedure of distributing a program through hosting models. You can determine the mode to apply by the type of computing system you're using and its location. The four modes include public, private, hybrid and community clouds.'

4. Can you identify the three models you can use for deployment?

Interviewers can ask this question to evaluate your knowledge of the models that make a task easier to manage by reducing cloud functioning. You can answer the query by listing the three service models you can use during computing tasks. You can also state the acronym and give its complete definition to show your understanding of the subject.

Example: 'The three models that I can use for cloud deployment are Infrastructure as a Service (IaaS), Software as a Service (SaaS) and Platform as a Service (PaaS).'

5. What's the difference between private and public cloud?

The hiring team can ask this question to assess your understanding of these commonly used deployment modes. To answer the question, you can state the definition of both clouds to show their difference. The following example can act as a guide:

Example: 'Private cloud refers to cloud computing that service providers mainly design for a single enterprise and don't share it with the entire cyberspace. On the other hand, public cloud is designed for access to everyone on the internet or different organisations and a single user has no control over it or the materials people add.'

6. What's the importance of a hybrid cloud?

Interviewers can ask this question to evaluate your knowledge on the relevance of a hybrid cloud to Salesforce. To answer the query, you can state the primary advantage of this computing deployment model. You can also explain when you can apply it as a Salesforce admin.

Example: 'The primary advantage of a hybrid cloud is its agility. This deployment model can help businesses combine public and private clouds for a competitive advantage. As a Salesforce admin, I can use a hybrid cloud to preserve an enterprise's sensitive data and use its public component for client engagement tests.'

7. What's a workflow and can you define its rules?

The hiring team may ask you to define a workflow to assess your knowledge of Salesforce automation processes. You can answer the question by describing the term as used by Salesforce professionals and stating the rules that act as an enterprise's logic determiner. The following answer can be a guide on how to answer the query:

Example: 'A workflow contains criteria or action statements that can help an admin automate basic business processes. This automation can save significant amounts of time and help the manager focus on other aspects of the job position. Workflow rules are tools that optimise functions based on a set principle or formula.'

Related: How to Manage Time (With 23 Time Management Tips and Advice)

8. What are the methods you can use to call apex classes in Salesforce?

Interviewers can ask this question to assess if you can control operational statements on a Salesforce program. You may answer the question by stating how you can invoke apex actions. The answer below can act as an illustration of an appropriate response:

Example: 'I can call an apex class to action by using a VisualForce page, invoking it from another apex class, pressing a developer button or applying a trigger.'

9. What's database.com?

The hiring team may ask you to define database.com to evaluate your knowledge of Salesforce storage spaces. You can answer the question by describing it and stating its providers. The sample below can act as an illustration:

Example: 'A database is a sequence of cloud storage spaces that software designers can write in many programming languages and integrate on several Salesforce platforms. Its primary aim is to improve power for CRM programs.'

Read more: What Does a Database Administrator Do? With Skills and Salary

10. Can you name the portals in Salesforce?

Interviewers may ask this question to assess your knowledge of the techniques that prioritise customers' and partners' services in a business. You can answer the question by directly stating the three portals connecting internal processes with the enterprise's targeted clients. The following sample response identifies these available portals:

Example: 'The three available Salesforce portals are self-service, customer and partner programs. You can choose a suitable portal depending on the support you intend to provide to your clients and stakeholders.'

11. How can you describe permission sets in Salesforce?

The hiring team can ask you this question during your interview to determine your understanding of users' access to Salesforce. You can define permission sets and briefly state their relevance to answer the question. The example below can act as a descriptive sample:

Example: 'A permissions set is a combination of tools that provide a Salesforce user access to various operations on the platform. These permits can also enable customers to increase their access while using the same profile.'

12. What's a profile and can you describe the different types?

Interviewers may ask you this question to assess your knowledge of controlled access on Salesforce platforms. You can answer the question by defining a profile and stating the kinds. Below is an example of a satisfactory answer:

Example: 'A profile is a group of permits that restrict particular users from accessing various functions on a Salesforce platform. There are two types of profiles, namely standard and custom descriptions. Software engineers design the standard category using force.com while users create custom profiles.'

13. What are queues?

The recruiting team may ask you this question to evaluate your knowledge of record storage for Salesforce CRM. You can define queues as described by professionals in the field to provide an appropriate answer. The sample below gives an illustration:

Example: 'A Salesforce queue is a collection of information that doesn't belong to a specific user. Individuals with access to these records can select the data that pleases them and claim ownership. These queues can help large groups distribute and assign shared tasks.'

14. What's field dependency?

Interviewers can ask you this question to assess your knowledge of how users can control and change field aspects based on another picklist on a Salesforce platform. As you answer, you can define field dependency in Salesforce and briefly state its importance for a more precise description. The answer below can act as an illustration of an appropriate response:

Example: 'I can define field dependency as the filters that allow users to alter their interface depending on the content of another field. When the customer or partner selects an operation using this Salesforce function, the controlling region manages the values of the dependent field.'

15. How can you share a record?

Salesforce sharing enables customers to exchange records with people who might not have accessibility to them. Interviewers may ask you this query to determine if you know the techniques users apply to share documents. The example below can act as a guide on how to answer this question:

Example: 'Salesforce users and partners can share records by manual exchange, criteria based division and apex sharing.'

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