20 Siebel Interview Questions (With Sample Answers)

By Indeed Editorial Team

Published 2 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

If you're a developer and applying for a new position, you may hear questions about Siebel software. Companies commonly use Siebel software as a database for customer management. Learning about common interview questions can help you excel at your next interview. In this article, we review what Siebel software is, provide 20 common interview questions and share examples of answers.

What are Siebel interview questions?

Before an interview, you may wonder about the most common Siebel interview questions. These types of questions are specific to the Siebel software, which is a customer relationship management (CRM) software that businesses use to manage their customer contacts. CRM software allows the service providers to manage sales information, analyse business reports, coordinate sales, execute marketing campaigns and manage communication channels.

The hiring manager may ask questions related to Siebel software, so they can gain a better understanding of your prior knowledge. They may also want to know if you can manipulate the software elements and customise them to the company's needs.

Related: What Does a Software Developer Do? (With Skills and Salary)

15 general Siebel interview questions

Some hiring managers may look for candidates who have previous experience with Siebel. You may plan for your interview ahead of time by preparing answers to some general and in-depth questions. Many of these questions relate to your knowledge of the program and how it works. They may also want to know if you have the ability to manipulate data and change filters for different types of reports. Here are 15 general Siebel interview questions that a hiring manager may ask you:

  1. Explain the difference between EAI and EIM.

  2. Explain what All Mode Sort is.

  3. What is a gateway on Siebel program?

  4. Tell me the difference between join specification and join definition.

  5. Is it possible to create an extension table with an intersection table?

  6. What are the three major steps in the event handler process?

  7. What's the difference between fields and single value fields?

  8. What's the difference between an organisation and division?

  9. Does Siebel have different types of tables?

  10. Explain the definition and function of a name server.

  11. Is it recommended to modify existing base tables in the software? Why or why not?

  12. What is a symbolic URL in the Siebel program?

  13. Define what seed data is in the Siebel software.

  14. What is a virtual business component? How is it used?

  15. Define what a client business service is.

Related: What Is SAP and Why Is It Important In the Workplace?

5 in-depth interview questions with sample answers

Read below for 5 in-depth Siebel interview questions, plus examples of answers for each:

1. There are two recent versions of Siebel, which are Siebel 7.0 and 8.0. Can you tell me the differences between these versions?

Since Siebel's beginning, multiple software updates and new program releases have taken place. Showing familiarity with the latest program may show the hiring manager that you possess the relevant skills and knowledge for the position.

Example: ‘The current version of Siebel is 8.0. Since Siebel 7.0, the 8.0 version has started using task automations within the software. This means that users can program the software to perform tasks automatically without the use of a manual programmer. It also has object level check out, which the 7.0 version didn't have. Lastly, a drop-down menu in tools displays the properties for the business user. This makes the program more user-friendly and easier to navigate.'

2. Explain what are predefined queries.

Siebel has many different screens from client contacts to company profiles. Predefined queries help the user to navigate through these screens for easy access to necessary information. This can be helpful for sales representatives in the company who may also customise their screens with the information they use most. The hiring manager may ask this to gain an understanding of your working knowledge and may want to know if you're familiar with altering these screens.

Example: 'Predefined queries are elements that help you navigate directly to specific screens within Siebel. It helps to view screens quickly and analyse the information provided. When the developer sets up predefined queries, they help employees get the most out of the system. These queries can be specific to certain users, so whoever has an account in the system can choose to store this information either publicly or privately. They can also remain stored in the user's preference files and manipulated to display only what the user wants to see.'

3. Is it necessary to first install a gateway server or a Siebel server?

A gateway is essentially the platform that the Siebel server can exist on. It contains all the necessary components of the software, and stores the data from the program. For this reason, the developer can install the gateway server first so that Siebel can run smoothly. The hiring manager may ask this as a basic Siebel software question.

Example: 'It's first necessary to install a gateway server, as multiple Siebel servers can exist on that one network. The gateway server can contain all the different component information, such as their allocation, parameter values, configuring information and all other Siebel data. The gateway is where all the Siebel data exists, therefore it's necessary to instal this first.'

4. What happens if you write an employee profile in Siebel but forget to complete the creation?

In the case of a programming error, a hiring manager may ask this type of question to understand your problem-solving skills. Mistakes on the job can happen, and the manager may want to gauge how you identify and resolve issues. It can be beneficial to explain what may happen to the employee profile and what you might do to fix the issue.

Example: 'If you forget to complete a new creation in Siebel, the employee may not be able to log in as completion is necessary for the system to identify the user. In this scenario, I would go back to the first step of creating the employee login and select complete. After completing their profile, they can create their own login and get started.'

5. In configuration, what is a detailed category? What's the use of it?

Siebel is software that's customisable to the businesses' CRM preferences. A detailed category is one other such customisation that allows for the storage of different information across multiple pages. These pages can contain data, including company contact information or frequency of past contacts. The hiring manager may ask this question to understand how you might customise the program.

Example: 'A detailed category means that I can configure each page to contain multiple other pages to store different information. For example, under the account page for a client, I can create multiple other pages for their addresses, contact information and internal contacts. This can be useful for employees across multiple departments as it gives them access to different types of information necessary for their job. For example, a sales representative can see when they last contacted a client.'

Tips for answering interview questions

When answering questions about Siebel or other aspects of programming, you may want to consider your previous experience and how it relates to the position. When interviewing, it may be helpful to follow these tips:

Research Siebel ahead of time

Researching common functions of Siebel and how businesses use it may be a helpful first step in preparing for your interview. This may prove particularly useful if you're applying to an entry-level position. Go onto Oracle's site and gain a deeper understanding of Siebel and how it differs from other similar programs in the market.

Show previous work samples

If you have some work samples or a portfolio, these can be useful to share during the interview. Providing work samples can show the hiring manager your skills and programming abilities. You may want to display your work in a way that the hiring manager can access after the completion of the interview, such as a professional website or an online portfolio service.

Read more: How to Create a Portfolio and What Content to Include

Speak clearly and confidently

After preparing your answers, the next step is to rehearse them confidently. To practise your answers ahead of time, you may choose to read them out loud or record a video of yourself speaking. This can help you check your body language and to ensure your answers are understandable.

Please note that none of the companies, institutions or organisations mentioned in this article are affiliated with Indeed.

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