Facility Manager Skills: Definition, Examples and Tips

By Indeed Editorial Team

Published 20 June 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Facility managers supervise the operations of both commercial buildings and private residential properties. They handle facilities management to ensure that building-related operations function properly. If you're exploring a career as a facility manager, learning about the required skills could help you succeed in your job search. In this article, we define facility manager skills, outline some examples of these skills and provide tips on how to improve them.

What are facility manager skills?

Facility manager skills are the essential competencies that allow professionals to perform their roles in facilities management successfully. Facility managers direct the maintenance of buildings and provide support for requests related to living spaces or workspaces. They also establish processes to ensure the orderly running of building-related operations.

Competent skills help these managers provide quality support to the people living or working in the buildings. When facility managers oversee building matters efficiently, the occupiers of these properties can enjoy an ideal living or working environment. This could lead to increased satisfaction and improved work productivity.

Related: How To Become a Facilities Manager (Plus Skills)

Examples of facility manager skills

Facility managers usually have a diverse skill set as their work requires them to handle a wide range of issues daily, such as building safety, systems monitoring and emergency responses. They may also manage different people at work, such as building security guards, cleaning staff and maintenance technicians. Here are some common examples of these skills:

Technical

Technical skills in handling equipment, machinery and repairs are a prerequisite for excelling in a facility management role. Knowledge of physics and engineering principles might also help them perform their job efficiently. Many operational aspects of building management rely on information technology, such as security systems. Having technical competence in IT may enable facility managers to function successfully.

Related: Maintenance Technician Skills: Definitions and Examples

Managerial

Facility managers typically oversee a team of employees that ensure the proper functioning of a property's operations. Managing a team of people with diverse backgrounds requires skills in hiring, training and staff development. Applying these managerial skills may help managers lead a team of employees who perform their responsibilities effectively.

Communication

The ability to communicate skilfully with different stakeholders can help facility managers deliver services to clients effectively. Written and verbal communication skills are essential as the job might require managers to create building operations reports and interact with work partners, such as contractors and building owners. Communicating well with staff members may also contribute to increased work productivity and higher employee satisfaction.

Interpersonal

Interpersonal abilities help facility managers improve their connections with people and lead to improved collaboration as they perform their role. For example, when managers display empathy to team members through active listening, it shows that they're approachable. This fosters a positive working environment where employees strive to reach their targets.

Leadership

Facility managers who apply their leadership skills can inspire team members and improve their motivation. When managers make an effort to understand employees and address their concerns, they might see improved work productivity. Team members are more likely to share feedback on ways to optimise the various facility management tasks.

Related: 15 Leadership Qualities You Need to Be a Great Leader

Planning

Facilities management usually requires job holders to have strong planning capabilities. For instance, they may plan emergency responses for unexpected events, such as fires. They might also implement standard operating procedures to handle building-related challenges, such as lift breakdowns. Excellent planning skills help minimise disruptions to various stakeholders and create a more conducive living or working environment.

Related: 5 Tips to Managing Electrical Hazards in the Workplace

Problem-solving

Addressing challenges and generating solutions are important aspects of a facility manager's job. Examples include faulty machinery, a lack of space or a demand for new technologies. Managers who can apply their critical thinking and problem-solving skills to create ideal solutions are more likely to be successful.

Related: How to Solve Problems (With Skills, Steps and Tips)

Project management

Project management skills in areas such as risk management, budgeting and negotiation can enhance a facility manager's work performance. For instance, managers may develop ideas, set goals and lead teams for property improvement projects. Outstanding project management skills help them accomplish these projects successfully.

How to improve your skills

Here are some tips on how you can improve your skills to excel in a facility manager position:

1. Monitor productivity

Tracking performance is an important aspect of a facility manager's job to ensure that all building-related operations and functions run smoothly. Using facilities management software can help you monitor the contributions and work progress of your team members. A systematic oversight approach might also boost your job performance. This approach makes it easier to identify areas for improvements and reduce the likelihood of incidents due to neglect within the properties.

2. Establish goals

Establishing goals for yourself and your team members enhances your skills as a leader and manager. Facility managers often have specific targets and setting clear goals encourages teamwork to achieve these targets. For instance, you could set goals on the acceptable response time for reacting to building faults and repairs. Clear goals provide guidance to your team members as they perform their duties.

3. Seek and provide feedback

Seeking feedback from the people you work with can help you discover how to become more effective at work. It could also improve your professional relationships when you're receptive to constructive criticisms. Providing feedback to your staff helps them understand your expectations. Letting team members know where they did well also encourages them to perform more efficiently.

4. Expand your network

Building a professional network can be beneficial as you gather tips from colleagues on how to excel in your job. You can expand your network by attending conferences or joining professional associations. Interacting with people in the facilities management sector also provides opportunities to learn about industry developments that might improve your job competence.

Related: A Complete Guide on How to Build a Network (Plus Benefits)

5. Undergo training

Undergoing training can develop your technical skills and strengthen your management capabilities. You could also attend related courses or pursue certifications in facilities management. Earning credentials is also useful as you gain knowledge to aid in your career advancement.

Facility manager skills in the workplace

Here are some ways you can apply these skills in the workplace to achieve your work goals:

  • Establishing relationships: Networking with contractors, suppliers and building occupants helps build connections that make it easier to locate resources. Forming a professional network of contacts using your interpersonal skills can also facilitate your management tasks.

  • Leading by example: Facility managers lead by example by working alongside their employees. For instance, you could apply your technical skills to coach employees on how to perform tasks related to building maintenance or systems monitoring.

  • Practising sustainability: Sustainable practices are beneficial for the environment and often lead to cost savings. By using your planning skills to direct sustainable approaches, you can help to reduce the facilities' environmental impact.

  • Developing employees: Facility managers use their leadership skills to train and develop their staff so that these employees become more proficient at their jobs. This can also improve the overall quality of the facilities' operations.

How to highlight your facility manager skills

Facility managers typically have a combination of technical knowledge and soft skills that provide them with the competencies to perform their duties proficiently. Here are some ways you can show these skills to hiring managers during your job search:

Facility management skills for a resume

On your resume, you could list the relevant skills that show why you're an ideal candidate for the position. If you have previous facilities management experience, include your accomplishments and state how you used your skills to reach those targets. If you're entering this profession for the first time, you could show how you intend to use your transferable skills to excel in this job.

Facility management skills for a cover letter

A well-written cover letter provides hiring managers with an overview of your skills and explains how you can contribute to the role. You might mention your significant skills that apply to the job and describe how they helped you achieve your goals. It's a good idea to keep your cover letter short and simple as this document also reflects your writing abilities and communication skills.

Facility management skills for a job interview

During the job interview, you could provide more details to support the statements in your resume and cover letter. The interviewer might want to know if you have the skills to handle challenges, solve problems or resolve conflict. You could cite examples to highlight these skills and explain how your experience can help in your next role.

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