How to Write a Virtual Assistant Resume (With an Example)

By Indeed Editorial Team

Published 30 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A virtual assistant is a professional who provides remote administrative services to clients. The term can include a wide range of assistance, varying from personal services to clerical work. Learning how to create an impressive virtual assistant resume can help you attract new clients or potential employers, depending on if you want to work on a freelance basis or through an agency. In this article, we provide you with a guide you can use when structuring your own resume and offer you a template, example and useful tips you can follow.

How to write a virtual assistant resume

The key to writing a virtual assistant resume is to focus on the skills and experience that make you a great candidate for the job. Here's a guide you can use to create a resume that gets you invited to interviews:

1. Choose a format

The first step is to choose the formatting of your resume and make sure it's consistent throughout the entire document. To make a good first impression, keep the resume clean and simple. The aim is to showcase yourself as an organised professional by having a resume that reflects these qualities. These are the three common resume formats:

  • Chronological resumes: These list your work experience in reverse-chronological order, beginning with your current or most recent position at the top.

  • Functional resumes: These focus on your skills and abilities rather than your employment history.

  • Hybrid resumes: These are a mix of the two, giving equal weight to both your skills and your work history.

2. Create a header

After you decide on a format, the next step is to create a header for your resume. This can include your full name, phone number and email address. If you have a professional website, blog or similar online presence, you can also include links to these. The header is important because it allows employers to contact you if they find your resume interesting.

3. Write a brief summary statement

After the header, you can write a brief summary statement describing yourself and your professional objectives. This is an opportunity to promote yourself to potential employers, so make sure to include the skills and experience that make you a great candidate. You can also mention any relevant awards or certifications.

4. List your employment history

Next, you can list your employment history. Preferably, list your history in reverse-chronological order, starting with your current or most recent position. Include the name of the company, your job title, the dates you worked there and a brief description of your role or responsibilities. Include any relevant projects you completed or impressive achievements you gained.

If you don't have much work experience or if it's not relevant to the job you're applying for, you can place greater focus on your relevant skills or experience rather than your work history. If this is the case, you might want to use a functional or hybrid resume format.

Related: Personal Assistant vs. Virtual Assistant: How Do They Differ?

5. List your education

After your employment history, you can summarise your education. Again, this is usually in reverse-chronological order, meaning you list your most recent degree first. Include the name of the school and any relevant details, such as the name of your degree and the year of graduation. If you're a recent graduate with limited work experience, you can also include your GPA or any relevant coursework you completed.

6. List your skills

After the section on education, you can list your skills. This is a great way to highlight the strengths that make you a great virtual assistant. Include both hard skills, such as a specific software program you're proficient in, and soft skills, such as communication or organisation. You can simply list these skills by using bullet points to improve the readability of your resume. Some other skills that are valuable for virtual assistants to have include:

  • time management

  • multitasking

  • research

  • customer service

  • data entry

Related: What Exactly Is the Role of a Virtual Assistant

7. Add any relevant certification or awards

If you have any professional certifications or awards, you can list them here as well. This can include things like possessing certification for virtual assistants or having an award for your customer service skills. These are great ways to differentiate yourself from other candidates and prove that you're a highly suitable individual for the job.

Tips for writing your resume

This is some advice you can follow if you want to write a successful resume and get a job as a virtual assistant:

Demonstrate your results

When listing your work experience and achievements, you can include examples of the results you achieved in each position. For instance, if you increased positive customer feedback by a certain percentage, mention this accomplishment in your resume. This can help you become more noticeable than other candidates and convince the employer that you're a valuable addition to their team.

Highlight your soft skills

Along with demonstrating your technical and administrative skills, remember to emphasise your ability to communicate effectively and work well with others. These soft skills are advantageous and valuable in the workplace. Also, they can help you attract the employer's attention.

Proofread your resume carefully

Since your resume is the first impression the employer has of you, it's important that it's free of any spelling or grammatical errors. Proofread your resume several times before submitting it. You can also have someone else look it over to spot any mistakes you may have missed.

Related: Writing Skills: Definition, Types and How to Improve Them

Use keywords

When writing your resume, be sure to use industry-specific keywords. This can help make your resume noticeable by applicant tracking systems. Including keywords can also help the employer see that you have the right skills for the job. You can decide what keywords to use by looking at the job description and other similar job postings.

Keep it concise

If your resume is clear and concise, you can avoid including any unnecessary information. It's advisable to focus on the essentials and remove anything that doesn't directly relate to the job you're applying for. This can help keep your resume focused and encourage the employer to think you're a good fit for the position.

Use action words

To make your resume stronger, consider using action words. These can demonstrate your skills and show the employer that you're a results-driven individual. Some good examples of action words include led, organised, coordinated and accomplished.

Related: 139 Action Verbs to Make Your Resume Stand Out

Virtual assistant resume template

This is a template you can use when drafting your own resume:

[First name] [Last name]
[Phone number] | [Email address]
Professional Summary
[Include a few sentences showcasing your professional experience, skills and abilities.]
Work Experience
[Current or most recent job title]
[Company name], [Dates of employment]

  • [Job responsibility or achievement]

  • [Job responsibility or achievement]

  • [Job responsibility or achievement]

[Previous job title]
[Company name], [Dates of employment]

  • [Job responsibility or achievement]

  • [Job responsibility or achievement]

  • [Job responsibility or achievement]

Education
[Name of the institution]
[Degree], [Year of graduation]

  • [Relevant coursework or award]

  • [Relevant coursework or award]

  • [Relevant coursework or award]

Key Skills

[Relevant skill], [Relevant skill], [Relevant skill]

Awards and Certifications

  • [Award, certification or licence]

  • [Award, certification or licence]

Related: What Is Good Customer Service? Definition and Guideline

Virtual assistant resume example

This is an example of what a resume for the position of a virtual assistant can look like:

Jenny Wen
+65 8765 4321 | jennywen@email.com


Professional Summary
Experienced virtual assistant with over 10 years of experience in providing administrative and customer service support to clients. Highly skilled in managing multiple tasks simultaneously and providing excellent customer service. Proficient in a variety of popular software.


Work Experience
Virtual assistant
Independent contractor, January 2020–Current

  • provide administrative and customer service support to clients

  • manage calendars, coordinate meetings and schedule appointments

  • prepare reports, presentations and correspondence

  • handle customer enquiries and complaints

  • design and implement marketing campaigns to promote my services

Virtual assistant
Assistance Agency, September 2018–December 2019

  • completed administrative tasks for clients, including data entry, customer support and research

  • designed marketing materials for clients, including flyers, posters and email campaigns

  • managed schedules and coordinated travel itineraries

Education
Bachelor of Arts in communications
Technological University, 2018

Key Skills

Customer service, administrative support, multitasking, project management

Awards and Certifications

  • Outstanding Customer Service Award in 2019 for improving customer satisfaction rating by 10% in six months

The model shown is for illustration purposes only, and may require additional formatting to meet accepted standards.

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