Agoda
4.0 out of 5 stars.
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Agoda

Agoda Employee Review

Customer Support Specialist

handle calls from customers and hotels while maintaining KPIs such as touchpoints per hour, NPS, CSAT, etc. Help callers with booking amendments, hotel information, and anything related to an agoda booking.

Ratings by category

5.0 out of 5 stars for Work/Life Balance
5.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
1.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Same location

I really enjoyed my time at Agoda Singapore

A super good place to work at. There was no boss but only leader and teammate who will guide and walk with you to achieve the team's goal.Benefits were good too. Good healthcare plan, plenty of annual leave days, and a huge pantry for you to chill out.

Pros

Flexible working hour, macro management style

Cons

Not what I can think of
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Overall rating

Based on 78 reviews

Ratings by category

4.1 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
4.0 out of 5 stars for Culture

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