Bank of America Employee Reviews for Bank Clerk
Bank Clerk597 reviews
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Fast Paced specially Friday, Saturday & end of the month. My manger & his Assistant had experience & always there to help. Friendly co workers like family & support each other. Need know how to multitask.
Good benefits & pay
They forced tellers to sell and open accounts and when they didn’t they got written up. Training at the time was horrible and the manager made you feel less of a person not to mention they would allow customers to speak to employees in a rude manner I for one had to deal with people ignorance. I didn’t feel safe nor wanted there. So when I was fired unfairly I was happy about it. Sad but so true.
This isn't unique to BOA. Many big banks over promise to customers but keep a tight leash on what employees are capable of when helping customers. For example, when a customer has an overdraft fee, the computer decides whether or not to refund that person's fee. It will always automatically refund a wealthy person's fees because banks want to keep their business. When a working class or poor person needs a fee waived so they can eat a meal that day or get $5 in gas to make it home, the computer won't allow you to help them and you need a manager override. After being with the bank for a year, manager overrides were taken away. So when the customer is upset, there is little you can do to help them, and this leaves them frustrated. If they are called by the 3rd party survey company; they will be asked to rate their service received at the branch, and rate the employee who helped them. You will get negative scores due to this which will affect raises, promotions, and even job security. Some people give bad scores simply because they don't like the big banks, and there is nothing you can do about it.
I highly recommend working for Bank of America only if they agree to train their managers on how to treat their employees better and provide an atmosphere that workers can preform better with out any harassment
Bank of Anerica is a reputable company
I worked for this company for about 5-6 and I would have to say that this company went from caring for their customers and their needs to sending them away to do it over the phone or online. The work ethic of the particular branch I worked for was outrageous. There was not really room for advancement and with the introduction of new technology within the branch I felt as though the jobs were becoming less secure.
This is a great place to work. There are times where you have no customer and than all of a sudden all of them come at the same time - usually on Fridays to cash checks. My team was amazing. That was the fun part. The hardest part is up-selling where you have meet quota since mostly you see same customers over and over.