Bank of America
3.8 out of 5 stars.
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Bank of America Employee Reviews for Customer Service Representative

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I have worked with Bank of America for fifteen years. Great place to work for working mothers. Growing with the company is encouraged and with the right support they will help you get there.
Pros
Great benefits
Cons
salary
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This job is ok if you like working from home. The customers can be really angry and upset at times but if you’re great at de-escalation then this is great job for you.
Pros
Remote work
Cons
Hours are not flexible
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The employees make it fun, there are a lot of changes in management. Work life balance is hard as sometimes you have to work 6 days a week. Every branch is always understaffed
Pros
Benefits, Healthcare, 401k, childcare reimbursement
Cons
No work like balance, more like work work and work again due to always being understaffed
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Bank of America is a great place to work but there is no loyalty, no family atsmosphere, so if you're looking for a nice check and taking thousands of calls per week non stop back to back then go for it. Also your job depends upon your metrics , for example the survey if you dont meet 90 or above that's considered a fail and possibilities of discipline action, so if the client gives you low scores on the survey that can get you a written and put on a 4 week plan to improve or separate. So this is aGood place to work because of some of the people, are so nice and kind.
Pros
30 mln
Cons
If your team lead is giving you a hard time.
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They're actually a decent company considering that they're a giant corporate bank. They pay better than all other banks and the benefits are top notch. That being said, they expect a lot from you. The environment is fast paced & highly stressful. The majority of positions come with many high level goals you must reach. Some days are hard to handle with the never ending lines of people waiting, and of course most of them are unsympathetic to your struggles. They want what they want and if they don't get it, you will have to listen to them yelling and/or complaining. Some customers are even abusive because they don't understand policies & procedures. You need to be mentally tough to deal with bank customers. It can wear you down sometimes. Work life balance is not the best if you work at a location that's open Saturday because you'll sometimes have split days off. On the other hand, pto & paid holidays are great. All in all, a good job that pays well and it's worth staying if you can handle all of the stress.
Pros
Pay & benefits
Cons
Rude customers & goals
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Best job I ever had! Company does care for their employees. Paid holidays, PTO, and has greats benefits. The company will work with you in any situation that arises!
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Over all it was a good company was there 18 years wanted to retire from there. Good people fun events is community driven. Preferred to stay there over all
Pros
The culture. If an issue arose management provided quick resolution
Cons
The loan center closed and was out sourced to another company
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Been here 3 years and it’s been my favorite place to work at, it can get stressful and fast paced because calls continuously come through. Management is always there to help no matter what.
Pros
Pay, Benefits, breaks, healthcare, mental health, etc
Cons
Shifts, hours
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Job consists of taking calls and adhering to a set schedule. Some days calls can be back to back creating a rather stressful work day. However if your patient, clients will reward you with praise. It's very rewarding. Working from home has been beneficial and expecting some sort of hybrid work model in the future. Management will generally work with you to help work life balance or with any personal or work issues that may arise. At time work can be dull. It does seem like there is a lack of advancement opportunities and favoritism does play into advancement decisions. Overall a good place to work that you can make a career out of if your good at it. However job security should always be at the front of your mind due to the nature of the work.
Pros
Pay, Benefits, Remote work, culture, wellness assistance
Cons
Client's can be frustrating, calls can be back to back, management can be somewhat busy
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While working 7 years for the company. Bank of America is shifting fast to take employees concerns into consideration. The company is starting to pay employees livable wages and still has good benefits. Management is everything. Working in customer service is very hard and getting yelled in person was a regular from customers for things your cannot control. Most policies upset customers and employees got the wrong end of the stick. Most managers didn’t care about employees or their need but only the extremely high sales goals. Sales was the only thing management cared about along with customer reviews. They wanted you to work harder to they can make more money and get compensated.Working at any position is a high stress job that usually require sales goals. Most likely you will be required to meet a quota.
Pros
Pay is getting better
Cons
Sales goals super high, high stress, over worked
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Management does not value their employees and what they have to offer. Advancement is impossible. Not worth looking for a career here. Good to pass the time if a student, flexible around your schedule.
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It was a good job with good benefits. Lots of opportunities to move around in the company if you wanted to try something different. I left to raise my children 4 years ago so I'm not sure what it is like now.
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Its not a bad place to work at, there's a lot of opportunities to move up, the pay is great, co-workers are nice, however it can be very fast paced and stressful. You have to be good at sales and be very punctual or else you'll be getting a lecture from the manager. If you think you can handle that, I say go for it.
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Working for B of A is great if you have no ambition and want a steady income. However, promotions are incredibly difficult to get since the bank prioritizes hiring externally. Even though the company says they love developing employees, my experience there proved otherwise. Management can be hit or miss, but overall the relationships you form with your coworkers will determine whether the job is worth it.
Pros
Competitive pay
Cons
No upwards mobility, favoritism, workplace culture
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A lot of favoritism and multi managing however they do pay fairly and do offer room to grow easily, in the right circumstances with the right management
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They say you can move up easy but its more who you know not what you know. The managers are lazy, site leaders thought are on it and very good but then underlings are not on the same page. There are a few managers that do a great job but I'd say only 25%. It is great pay and benefits if you can last. They go through people like crazy
Pros
Great benefits, good pay
Cons
Weird schedules, bad management, poor policy control
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Work in the contact center and also speak to financial center associates often. Bad culture to work in, many bank system and associate errors due to high pressure enviornment. Performance goals so high only 1 of 2 people in the entire company can reach. If you do not hit goals, no advancement opportunity. Takes about 7 years to be promoted to senior/ manager from what i observed, which is very slow compared to most companies. Benefits are comparable to any other bank, base pay is a little bit higher however no bonuses.
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The company pays well but you will work very hard in high pressure, fast paced, high stress environment. The money just isn’t worth it. Very much treated like a number and not an individual.
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Bank of America has Clear expectations for staff and does a good job at training. If you are struggling, you may need to reach out for feedback but if you do, you will get it.
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Work/life balance, clear and realistic expectations, great balance if professional and fun, decent benefits and decent pay. Success is acknowledged and coaching to succeed is provided. Great sense of team within the branch.
Pros
Hours and environment
Cons
Worked multiple locations to get full time hours
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Bank of America is a good company to work for, but management needs to learn how to value those employees and no play favorites with particular associates.
Pros
Wages
Cons
Work life balance is terrible
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  1. Customer Service Representative