Bank of America Employee Reviews for Sales and Service Technician
Sales and Service Technician391 reviews
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I worked at Bank of America before having children and am now a stay at home mom. I often miss it, it was a great environment and the pay and benefits were phenomenal. The only thing I didn’t like was that they treat banking as a sales floor and you have a certain quota to meet. Other than that, it was a great place to work!
I worked for Bank of America for 4 years. I loved it! My banking center was the best in the region. Great customers, great co-workers, and great management. Moving up the latter was difficult, since there is alot of favoritism and politics. I was very lucky to work for the bank and with my wonderful manager. But I did work in different branches (more than 5) sadly I have to say not all the managers were as efficient as my manager I had in the end.
The work culture depends on your branch . There are some centers where employees work well together and others not so much as a team. Overall, the bank has policies you must follow and there’s no room for creativity. There are departments within banking that does allow room for growth. It all depends on an employee’s motive. The job security is there.
I worked there for 16yrs. I started out as a Bank Teller and my last position was as a Sales Service Specialist(SSS). Bank of America is a very Customer Service and Sales Driven Company. The training I received there was top notch. You have to be able to adapt to change quickly due to customer climate change.
You need to be a Team player, self motvated to work with anyone and everyone.
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30+ days ago
Overall experience was a delight. I loved working for bank of America. My banking center crew was the best in the region. But after my manager retired, everything down hill. The new management was poor and unprofessional. All the employees from my banking center were fired one after the other. Clearly politics came into play.
Watch yourself at all times there are not many trustworthy associates and it is like a high school with the gossip and favoritism. Great benefits and still a few who care to come to work and actually know how to do their jobs properly.
Had to go to hospital once cause I was near death from poisoning. Manager had the audacity to call my cell and say if I didn't show up to work the next day I would be marked as an unexcused absence and having three of those means you're fired. I LITERALLY just had gotten out of surgery and was still groggy from the anesthetics.
some of the coworkers are really nice, not management
Bank of America offers a lot of vacation time, which is needed because the amount of stress endured while working there. I'm sure some branches are different, however the goals that are require to meet from tellers to bankers, is extremely disproportionate to the amount of customers you have. And, if you finally meet your sale goals, there is no pat on the back, they just grow for the following month.
Bank of America was a good company to work for. The only down side of working there was the never ending expectations of selling products. I did not enjoy trying to sell every customer something if feel they did not need.
Marternity leave was great!
Managers never pushed for goal expectations that were extremely unrealistic and associates were greatly pressured to meet these goals. Compensation was very low and there was a large turnover rate.
Short travel to work
Excessive goals and unnecessary punishment.