Cathay Cineplexes
4.0 out of 5 stars.
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Cathay Cineplexes Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative6 reviews
Location
Singapore6 reviews

Ratings by category

3.7Salary & Benefits

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Found 6 reviews matching the searchSee all 37 reviews

Fun and Productive

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The most useful review selected by Indeed
The working environment was fun to work at especially with great colleagues to work alongside. Not once was there a moment that I was left with nothing to do, which is in my perspective, fun. Interacting with differing kinds of people from all walks of life, and being able to attend to their needs and meet their expectations was greatly satisfying. Although, there will be times where I'll be positioned to be in a tough spot that required one's utmost understanding and patience to see it through, however, those times usually don't last. Cathay is an accommodating cineplex indeed. They'll consistently try their utmost best to ensure the customers leaves the cineplex with a smile on their face. Thus, enhancing the joy in the atmosphere, allowing us to carry out our job further with a smile on our faces.

Pros

Free food

Cons

Work under a pressurizing fast paced environment with high expectations
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Productive

Such an upbeat environment . Workers are able to communicate well together and deliver excellent service to the customers . Rules are a bit uptight for workers to fulfil .
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Busy yet Dynamic Work Experience

It was a total unexpected type of job because it really does require you to have huge amount of patience, determination and passion to survive. I learned how to deal with time management, how to work effectively with my colleagues of different nationalities and lot more. I think the hardest part of my previous job is to be flexible in terms of doing a different jobs in the different outlets of the same department mostly at the same time (multitasking). The most enjoyable part of the job is the diversity of culture, getting a fair share or the annual bonus and profit share on top of our monthly salary.

Pros

Free medical benefits, Free transport for late shifts, Free duty meal

Cons

Long work hours (doing overtime)
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Fun workplace

Serving customers non-stop Learnt managing different type of customers Management is always there to help Co-workers are fun Hardest part is handling difficult customers Enjoyable part is being praised by customers for your service
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Fun workplace

Cathay Cineplex is a place where we can expose ourselves to different groups of people and getting to know the how the company works.

Pros

Environment

Cons

Hours
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Great company to work in.

1. Assists in the proper training of all new employees ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures. 2. Leads staff during shift to achieve the highest level of customer service. 3. Achieves quality of service depending on shift assignment. 4. Supervises opening and closing procedures. 5. Ensures implementation of operational systems and procedures such as cash and security control, kitchen management, crisis management, customer service, etc. 6. Monitors and sees to it that the corporate trademarks (signboards, streamers and uniforms) are standard and well maintained. 7. Assist in the process of hiring, training and managing of new employees. 8. Responsible for efficient completion of all assigned shift administrative duties. 9. Ensure quick response to daily inquiries. 10. Track the time of arrival and departure so as to prepare, maintain and submit the records of individuals within the outlet regarding their duty hours. 11. Track office supply inventory. 12. Maintain and retained the highest level of food and cleanliness quality standards. 13. Ensures accuracy of month-end inventory conducted in the store. 14. Ensures depleted supplies are replenished by means of raising stock requisition.

Pros

entertaining environment, free movies

Cons

6 Working Days per week
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Overall rating

Based on 37 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.8 out of 5 stars for Culture

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