4.0 out of 5 stars.
Write a review

Cathay Cineplexes Employee Reviews for Customer Service Representative

Review this company
Job Title
Customer Service Representative6 reviews
Singapore6 reviews

Ratings by category

3.7Salary & Benefits

Search reviews

Sort by

Found 6 reviews matching the searchSee all 40 reviews

Fun and Productive

Indeed featured review

The most useful review selected by Indeed
The working environment was fun to work at especially with great colleagues to work alongside. Not once was there a moment that I was left with nothing to do, which is in my perspective, fun. Interacting with differing kinds of people from all walks of life, and being able to attend to their needs and meet their expectations was greatly satisfying. Although, there will be times where I'll be positioned to be in a tough spot that required one's utmost understanding and patience to see it through, however, those times usually don't last. Cathay is an accommodating cineplex indeed. They'll consistently try their utmost best to ensure the customers leaves the cineplex with a smile on their face. Thus, enhancing the joy in the atmosphere, allowing us to carry out our job further with a smile on our faces.


Free food


Work under a pressurizing fast paced environment with high expectations
Was this review helpful?


Such an upbeat environment . Workers are able to communicate well together and deliver excellent service to the customers . Rules are a bit uptight for workers to fulfil .
Was this review helpful?

Busy yet Dynamic Work Experience

It was a total unexpected type of job because it really does require you to have huge amount of patience, determination and passion to survive. I learned how to deal with time management, how to work effectively with my colleagues of different nationalities and lot more. I think the hardest part of my previous job is to be flexible in terms of doing a different jobs in the different outlets of the same department mostly at the same time (multitasking). The most enjoyable part of the job is the diversity of culture, getting a fair share or the annual bonus and profit share on top of our monthly salary.


Free medical benefits, Free transport for late shifts, Free duty meal


Long work hours (doing overtime)
Was this review helpful?

Fun workplace

Serving customers non-stop Learnt managing different type of customers Management is always there to help Co-workers are fun Hardest part is handling difficult customers Enjoyable part is being praised by customers for your service
Was this review helpful?

Fun workplace

Cathay Cineplex is a place where we can expose ourselves to different groups of people and getting to know the how the company works.




Was this review helpful?

Rate your recent company

Share your experience to help others

Great company to work in.

1. Assists in the proper training of all new employees ensuring their awareness and compliance to company standards, policies, rules and regulations and work procedures. 2. Leads staff during shift to achieve the highest level of customer service. 3. Achieves quality of service depending on shift assignment. 4. Supervises opening and closing procedures. 5. Ensures implementation of operational systems and procedures such as cash and security control, kitchen management, crisis management, customer service, etc. 6. Monitors and sees to it that the corporate trademarks (signboards, streamers and uniforms) are standard and well maintained. 7. Assist in the process of hiring, training and managing of new employees. 8. Responsible for efficient completion of all assigned shift administrative duties. 9. Ensure quick response to daily inquiries. 10. Track the time of arrival and departure so as to prepare, maintain and submit the records of individuals within the outlet regarding their duty hours. 11. Track office supply inventory. 12. Maintain and retained the highest level of food and cleanliness quality standards. 13. Ensures accuracy of month-end inventory conducted in the store. 14. Ensures depleted supplies are replenished by means of raising stock requisition.


entertaining environment, free movies


6 Working Days per week
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Cathay Cineplexes. Our community is ready to answer.Ask a Question

Overall rating

Based on 40 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.6 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.8 out of 5 stars for Culture

Compare Cathay Cineplexes with

Cathay Cineplexes reviews by location

  • Companies
  • Cathay Cineplexes
  • Employee Reviews
  • Customer Service Representative
Tell us how to improve this page
What would you add or change?