Civica Group Ltd
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About Civica Group Ltd

Civica is an international software company and a global leader in public services technology with more than 3,000 customers across 10 countries.

We provide the software and automation behind essential every day services, working with our customers to deliver a stronger performance and achieve better outcomes for people and communities.

• Gold
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About Civica

Civica is an international software company and a global leader in public services technology with more than 3,000 customers across 10 countries.

We provide the software and automation behind essential every day services, working with our customers to deliver a stronger performance and achieve better outcomes for people and communities.

• More than 4,500 colleagues

• Supporting essential services for more than 90million people

• Producing 18 years of unbroken growth

Mission: Our purpose is simple. We provide the systems and the technology know-how to help our customers excel, working with them to make a difference for the lives of millions of people and the teams who serve them.

We help organisations around the world use digital technology and automation to sustain and improve vital services, while responding to rising social, demographic and economic pressures.

People Development

New Employees

People development starts the very first day a new team member walks through our door at Civica. ‘First Impressions' is the way we welcome new team members into Civica.

We know how important it is for new people to receive a great welcome into a new environment where things are done differently. You’ll be invited to a Welcome Day where you will meet other new people across the Group and make friends straight away.

Employee Development

Aligned with our Investors in People accreditation, we are committed to continuous learning and development. We encourage our colleagues to explore new skills and pursue their full potential, and through Civica’s Learning Academy we provide a consistent programme of training, development and talent management to support our people throughout their careers.

Tailored to our people and business activities, internal and external training programmes are regularly reviewed and updated globally. During 2018, our people benefitted from 124,000 hours of learning and development to help build the skills needed to deliver for our customers.

Recognising the importance of succession planning for our longer term growth, we expanded our eXel and Potential programmes for senior and junior management respectively. The success of these initiatives has included an increase in roles filled through promotion within Civica to 1 in 4, ensuring we are able both to bring in new expertise whilst maintaining our unique culture.



As a global business working to achieve better outcomes for people and communities, we believe that a diverse workplace should be the norm. Our Diversity programme is spearheaded by Civica’s Chief Executive Wayne Story, placing an ever-stronger focus from our Senior Leadership Team for the need to create a more diverse workforce.

Tech Talent Charter

As part of Civica’s continued focus on attracting, recruiting and retaining the right people for the right roles we have become a signatory to the Tech Talent Charter; an employer-led initiative which aims to drive diversity and address the gender imbalance in the tech sector.

Supporting Women in Tech

Civica have a continued focus on diversity and inclusion. Our people continue to demonstrate that their gender does not define them or reveal what they’re capable of achieving.

Finally, as an Investors in People Gold accredited business, we constantly seek the best people for the right roles and have made good progress in working towards parity in gender across our senior management and senior technical roles. Between April 17-18, we increased our female managers by 9% (now 41% of managers in our business), and our senior female managers by 8% (now 33% of senior managers in our business).

We continue to forge strong partnerships with local schools and universities such as the University of Bath to support and mentor women to go into technology-based careers. Civica is also now a patron of the Young Enterprise scheme, the UK’s leading charity that empowers young people to harness their personal and business skills for the future.

Charity & Community

Young Enterprise project

Civica employees support the leaders of tomorrow - Our colleagues are donating their time to children through some of our partnered charities.

Bytenight – Action for Children

Civica employees are always finding new ways to give back to the community and we support numerous charitable initiatives raising funds for charities such as; NSPCC, Crohn’s & Colitis UK and Shelter.

One of our biggest fundraising events is for Action for Children’s annual Byte Night where last year 43 of our colleagues helped raise funds by sleeping out in Manchester and Bristol.


Supporting local charities shouldn’t wait for weekends or days off. At Civica, our employees are able to take advantage of our annual Donate-a-day benefit to volunteer for a charity or community initiative of their choosing during a normal work day.

Employee Views

Software Engineer - Laura Soutar

"Investing in people is really what Civica is all about! Since joining as an Apprentice I’m still amazed at the camaraderie. From mentoring to hackathons, there’s always someone who understands what I need to reach my full potential. While some projects I’ve worked on have been daunting, I get to ‘play’ with new technologies with my team’s support."

Head of Service Delivery (Civica Digital) - Sevgi Hassan

"I feel privileged to work with a team so passionate about delivering the best possible service for our customers. Reaching the right outcome and receiving great feedback when supporting a customer gives our team a buzz, because we genuinely want to go the extra mile."

System Support Team Member - Lee Sullivan

"This year I was nominated for the Business Support Award. However, being rewarded and recognised doesn’t just happen at the Awards, but throughout the year. You’re noticed for a job well done, despite the challenges."

Senior Systems Analyst, Health - Hafezur Rahman

"At Civica, I enjoy the camaraderie of working as part of a team to achieve common goals and the knowledge and experience of my colleagues that make it happen. Opportunities to learn and grow within Civica are excellent, and my recent move from Local Government to Civica Health division is a perfect example. I feel privileged to work with a wonderful group of people in a fast-paced working environment."

Director of Regulatory Services - Emily Douglin

"At Civica we’re goal-oriented and there’s always an opportunity to stretch our capabilities. If I want to progress I feel acknowledged, which tends to lead to great opportunities. This year I created one single development team spanning two continents who act as if we’re in the same room! That ‘One Company’ feeling is really instilled in these kinds of results."