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DHL Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative10 reviews
Location
Singapore10 reviews
Found 10 reviews matching the search
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3.0
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decided to relocate to a new city ,want to change career paths and wanted to work in a different industry . Found a better opportunity , pursue new opportunities and take a new step in my career.
Pros
full time
Cons
8hrs
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4.0
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DHL manages all employees to be treated fairly and it is a good workplace which encourages diversity. It is also a place that provides opportunities and care for the career progressions of employees.
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3.0
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There are many different teams and the work scope is different for the teams. Management need to seriously look at their managers working attitude to promote a two way communication
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4.0
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To provide clients with value service on the return of defective parts. To arrange the defective parts to the respective repair centers. To assist clients on daily problem in transit of defective parts.

Training is provide to me so that i can effectively perform my work. On the job training for continue learning to improve on my skill.


My colleagues are friendly and collaborative. They provide assistance to me whenever there is a problem in the workplace.


The most enjoyable part of the job is the completion of my daily job and the satisfaction i get from the clients.
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4.0
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Now hiring are all on renewable 1 year contract basis though business is generating billions of profits.
Excellent workplace culture everybody is helpful.


Customer centric company.
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4.0
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it is a fun place to work in. the people there believe in employee engagement. the benefits are above market rate. the place has a nice and clean environment.
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4.0
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Work life balance
Good management - as long as you do your job, no one bother to disturb you.

Good place to work except salary are lower than market.
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5.0
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Very cohesive working environment

Able to work with different people around the globe


the management were very encouraging


it was alot of fun working in the company
Pros
friendly colleagues / good working environment
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5.0
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• To ensure that clear and correct details are received from customer at booking stage.

• To communicate with DHL network and local customers to ensure all cargo are properly arranged in line with SOP, customer’s requirements, carriers, local authorities.


• To ensure that all cargo been released / delivered on time without incurring extra charges.


• To ensure proper follow-up with all outstanding matters.


• To ensure that all shipment been handled with smooth situation for import and export.


• To ensure that all shipping advice, debit note, cost details are done timely and accurately.


• To ensure all shipments handled complying with special handling instructions and requirements of customers, customs, carriers and local authorities.


• To ensure all assignments are met within the specified deadline provided.


• To ensure all shipments docs are filed correctly and accurately as per ISO.


• To give idea/comment in meeting, strictly follow company’s policy and attending for all team building activities .


• Take rotation once needed as per management request.


• To ensure good teamwork to cooperate with others to contribute with team leader in developing workload .
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3.0
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This is a MNC company which consists of hundreds of staffs. I have learned on how to handle Airfreight shipments.
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