DHL
3.7 out of 5 stars.
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DHL

DHL Employee Review

Weird management

A lot of useless reporting that needs to be done. A lot of conflicting messages that you need to make certain number of customer calls and visits but yet management sends tons of meeting invites in a week. Furthermore, you're expected to drink with the bosses.

Ratings by category

2.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Official response from DHL

July 25, 2022
Dear colleague, Thanks for getting in touch and sharing your thoughts as a Global Account Manager in Singapore with us.We expect our managers to serve as role models for employees across the group, not only motivating them but also demonstrating how their work helps the company achieve its goals.Collecting a lot of data can be useless and a waste of money, time, and resources if the data is not analyzed for progressive purposes. Only a few of these reports might capture the business leader’s attention. With regard to the reporting, it is somewhat difficult for us to judge from a distance what has not gone smoothly here and how we were able to get information at short notice.We regret that you had a negative experience with our company's management. Feel free to contact your human resources department and share your experiences or suggestions for improvement with them. Thank you for the terrific job you have done not only in the last days and weeks but throughout this crisis. Stay safe and stay healthy!Your DHL Team

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Productivity, fun and family friendly working environment

- fast moving company - an ecommerce environment but with an MNC working style - Hardest part of the job is to manage all the countries team but is also the most enjoyable experience
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Professional global forwarding

• To ensure that clear and correct details are received from customer at booking stage. • To communicate with DHL network and local customers to ensure all cargo are properly arranged in line with SOP, customer’s requirements, carriers, local authorities. • To ensure that all cargo been released / delivered on time without incurring extra charges. • To ensure proper follow-up with all outstanding matters. • To ensure that all shipment been handled with smooth situation for import and export. • To ensure that all shipping advice, debit note, cost details are done timely and accurately. • To ensure all shipments handled complying with special handling instructions and requirements of customers, customs, carriers and local authorities. • To ensure all assignments are met within the specified deadline provided. • To ensure all shipments docs are filed correctly and accurately as per ISO. • To give idea/comment in meeting, strictly follow company’s policy and attending for all team building activities . • Take rotation once needed as per management request. • To ensure good teamwork to cooperate with others to contribute with team leader in developing workload .
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Same location

best work place

best work place and great benefits, you can enjoy all benefits from company and if you are workaholic will be fun working, depends on your role but generally working long hrs.

Pros

best benefits

Cons

zero work & life balance
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Official response from DHL

August 26, 2022
Hello,Thank you for taking the time to leave us a review here on Indeed - we sincerely appreciate it.It is nice to see that your overall outlook on the company is positive and that you would recommend us as an employer. We are working hard to be an Employer of Choice and reviews like yours fuel our motivation to continue down this path.We are sorry to hear that your experience of the work-life balance was somewhat negative. Here at DHL we are fully aware how instrumental a good work-life balance is for employee satisfaction and we are continuously finding ways to improve upon that. Senior leaders in roles similar to yours are key to highlight the priorities and manage the team's workload, to ensure that we keep a proper balance in everybody's plate.We wish you all the best in your future endeavors, greetings to Singapore,Your DHL Team

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Overall rating

Based on 22,496 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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