I would handle calls from people all over the world. very customer oriented job and handling of their accounts and cards. Friendly and fun workplace to work in. Enjoyed interacting with people. rewarding and enriching experience.
Processing documents to meet cut off time. But when item becomes volumnious it takes up longer time to process. With time management being the essential part of the work, my team-mates work hand in hand.
Meeting client's and internal requests and demands and add on implementations becomes a challenge and stressful at times.
• Authenticate caller before revealing information pertaining to their company’s accounts • Responsible as a main contact point for customers’ enquiries • Handle external customer queries within one-call resolution • Achieve and adhere to specified performance standards in timeliness and accuracy • To continuously think ahead and help to develop solutions to emerging problems • Actively promote IDEAL for easier access to their account balances and make payments