DBS Bank Employee Reviews for Customer Service Representative

I have had extensive experience in call center industry and i still found the job at DBS tough. Calls are never ending, even on weekends. Customers are demanding, everything also wants to complain. Processes are long and complicated. Supervisors are not readily available most of the time to answer your questions as a newbie and more senior staff are busy with their own calls and cases. After the training its sink or swim time. Join the call center only if you are ready to handle calls non stop. Applying for annual leave is difficult. Applying for mc is even more troublesome with multiple persons and whatsapp group to report to. The call center manager even thinks that ppl who take mc are just ruining the stats. It is also difficult to seek help from other departments on some issues or escalations; they are more than happy to escalate the issue back to you. Call center agents are not considered human; i was just a number to the management. How many calls i take, how long i need to finish the calls, how long the personal break i take daily. Really inhumane if you ask me. Sure, basic pay is good. Allowances for afternoon or night shift is even better. But there are other jobs that pay lesser and doesnt make you want to off yourself at the end of your shift. I have seen more experienced staff there who are happy to be there but this was just not for me. Go apply at your own risk.

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Happy can help customers solve their bank problems.

Customer Service Officer (Current Employee) - DBS MBFC/DBS Toa Payoh - September 9, 2023

What is the best part of working at the company?No paper work. Can go home earlier. Learned alot about bank products and uses of Atm/Btm/Vtm machines. What is the most stressful part about working at the company?Meeting impatient, rude and demanding customers.What is the work environment and culture like at the company?Pleasant and helpful staff. Also have good BSM and DSMs. Good teamwork. Helpful Aestos guard. What is a typical day like for you at the company?Busy like a 'bee'! But enjoyable and pleasant job satisfaction. Felt good when customers' needs are met and they thanked you.

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Productive and Fun place

Customer Service Officer (Former Employee) - Singapore - June 29, 2023

Productive and fun place to start your career like those fresh graduate as training is provided which provide extensive banking knowledge with mentor or buddy tag to you.

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Fun,Easy, extremely fast paced .

Customer Service Officer (Former Employee) - Changi - September 14, 2022

need to have a good attitude , dont be discouraged or demoralized easily and the job will be a breeze for you . be independent dont always rely on others and you will be fine. if u are introvert this is perfect, 0 interaction with colleagues cos u will be on the phone all day . good and bad depends on how u see it . satisfying when customer compliments or writes in to the bank to recognise your service / patience

Pros

good welfare packages

Cons

ot often but at own pace .

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Fast paced

Customer Service Officer (Former Employee) - Raffles Place - August 13, 2022

Need to handle difficult customer and routine job duties which make the job quite boring. Fast pace environment and long standing hours. Must be due diligent

Pros

Training available

Cons

Long hours

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Insights into DBS Bank

Based on 18 survey responses

What people like

Sense of belonging
Inclusive work environment
Ability to learn new things

Areas for improvement

Energizing work tasks
Ability to meet personal goals
General feeling of work happiness

toxic environment

Customer Service Officer (Former Employee) - International Business Park - August 10, 2022

Toxic working environment, all colleagues are unfriendly, they talk behind your back. Worst working environment I have ever worked in. They have people staring at you doing work, making sure you do not exceed your toilet break timing, there are a lot of products that we need to remember, especially when they have different deals and promotions during that period of time. My first week of work was a promotion week and I almost wanted to quit. I had to smile through every call even though I feel like crying.

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teamwork and muitasking

Customer Service Executive (Former Employee) - Bedok - March 20, 2021

need to be fast pace and communicate with the team mates, if don't understand need to seek for help, I have learn a lot from this 1 year contract and went through the training.

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High-paying but stressful

Customer Service Officer (Former Employee) - Jurong East - July 15, 2020

High-paying but stressful, offers longer annual leaves and fair amount of medical leave. Negative side is hard to find the balance between work and family due to amount of time-dedication.

Pros

Competitive salary, more annual leaves

Cons

Very stressful, politics and negative culture at certain departments (not all)

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Great Environment to Work In

Customer Service Officer (Former Employee) - Singapore - March 12, 2020

Working in DBS would give you ample opportunities to flex your brain muscles as you are faced with multiple situations in which you would have to resolve customers' issues. However, team managers are always around to assist and guide you in the right direction. Colleagues are very friendly and quick to welcome you as part of their team.

Pros

Free food almost every 2 to 3 week

Cons

Shift based

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Work life Balanced

Customer Service Officer (Current Employee) - MBFC - February 4, 2020

Work life balanced, nice environment with friendly colleagues Good learning workplace Internal and external course provided Internal mobility is possible

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Productive

Trade Counter Customer Service Officer (Former Employee) - Singapore - January 2, 2020

Great and very challenging experience working with DBS Bank as it was my first working experience in banking industry. Therefore, as I have multi experience with different company in different industry. I am looking forward to get a new job as soon as possible as I am available immediately.

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Graveyard shift

Customer Service Officer (Former Employee) - Changi Business Park - December 5, 2018

Organise lots of activities for staff after work but it is tough to attend as we need to sleep after a whole night of work. For night shift we are multi trained to answer all sorts of enquiries from banking, credit cards to investments related. As a Chinese customer service officer, we have to attend to Chinese calls apart from English. The Chinese calls tend to be long and often exceed our KPIs. We have to try and shorten the subsequent calls to average out . It is very challenging and could be stressful too. During night and early morning, there is downtime for system maintenance, the incoming calls could be very challenging as customers are angry that certain functions are not available over digital banking. We have our annual dragon boat race and this a family event and also the Bank’s annual dinner. We also have activities for call centre too.

Pros

Graveyard shift is suitable for me

Cons

Hot seating

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Productive

Customer Service Asst (Former Employee) - Jurong West - August 6, 2018

Deal with customers' needs Standard routine Must be a good team player in case if next teller needs our help Unable to take MC until its approved by branch manager

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It has good benefits

Customer Service Officer (Full-Time) (Former Employee) - changi business park - March 5, 2018

Fast paced environment, lacks work/life balance, but has good benefits and salary. The work culture could be improved on and the coordination of the systems

Pros

allowance

Cons

long hours

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Productive &fun place to work

Customer Service Officer (Former Employee) - Chai Chee - January 12, 2018

You start your day as a normal singapore working environment. Learned a lot of banking things. Learned how to interact with people. Awesome ambience, awesome colleagues Awesome bosses Hardest part - difficult customer Making friends learning new things.

Pros

Having fun with colleagues

Cons

Don't have

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good branch team

Customer Service Representative (Former Employee) - Funan Centre and Tiong Bahru Branch - September 19, 2017

I was employed by DBS back in 2002, back then with no customer service background and shy personality, i just thought i should give it a go. Training at Tampines Centre was fun, trainers were awesome and the thought of going to a branch really scares me. I was placed at Funan Centre POSB (night banking branch) The job that i thought will last me 1 month but i survived 5 years. A great experience when you have an awesome team!

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Productive and fun environment

Customer Service Officer (Former Employee) - Changi - June 4, 2017

Face paced environment. First job after being a uni graduate and I've gained exposure and character over this period, and it helped me developed as person. To be more confident yet humble when it comes to learning from my managers and peers. A workplace where mistakes are very prestigious it encourages employees to always be on the ball.

Pros

Unlimited knowledge

Cons

Shift work

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Dbs bank

Customer Service Officer (Current Employee) - Jurong East - May 23, 2017

I am privileged to be working in DBS Bank My experiences not only allowed me to apply and expand my knowledge of customer service, banking and administration but also strengthened my passion in the service industry. My communication, organizational and leadership skills have allowed me to succeed in my past roles and I aspire to venture into marketing, sales and the compliance team in the bank.

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Good coworkers, but slow progression.

Customer Service Officer (Current Employee) - Marina Bay Financial Centre - April 4, 2017

Typically daily servicing of corporate clients, with account opening/ change of mandate and loan matters including trade items like BG as and when. Assisting RMs on a daily basis to provide joyful banking experience. Generally, colleagues are very nice, but management doesn't really provide opportunity for advancement, rigid in a sense that majority only approves of promotion after a gap of 1-2 years. Hardest part is where relationship managers / team heads are always "Yes Man" to customers when in fact it is unreasonable and hard to push through as they are not aware of how operations/ back end work. Most enjoyable is getting to know the people behind the scenes, understanding them even though they are back-end colleagues, we may not see them everyday, but its always good to know that they are willing to lend a hand as long as it is within reasonable grounds for exceptional handling.

Pros

Flexible benefits are really attractive

Cons

Slow career progression

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Dealing with shipping documents

Customer Service Officer (Former Employee) - Jurong - March 6, 2017

Was under export bills section Checking of shipping documents and fiancing them Calling companies to inform of their payments My first job and resigned to take care my kids

Pros

No need to meet customers over counter

Cons

Quite boring ..checking of docs

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Fast-paced and challenging

Customer Service Officer (Current Employee) - Changi City Point - September 26, 2016

It is a face-paced and challenging job but there is always one colleague seated next to you that can help you. All the staff there are nice and supportive.