DBS Bank

DBS Bank Employee Review

Tough call centre

Customer Service Officer (Former Employee) - Dbs changi business hub - September 17, 2023

I have had extensive experience in call center industry and i still found the job at DBS tough. Calls are never ending, even on weekends. Customers are demanding, everything also wants to complain. Processes are long and complicated. Supervisors are not readily available most of the time to answer your questions as a newbie and more senior staff are busy with their own calls and cases. After the training its sink or swim time. Join the call center only if you are ready to handle calls non stop. Applying for annual leave is difficult. Applying for mc is even more troublesome with multiple persons and whatsapp group to report to. The call center manager even thinks that ppl who take mc are just ruining the stats. It is also difficult to seek help from other departments on some issues or escalations; they are more than happy to escalate the issue back to you. Call center agents are not considered human; i was just a number to the management. How many calls i take, how long i need to finish the calls, how long the personal break i take daily. Really inhumane if you ask me. Sure, basic pay is good. Allowances for afternoon or night shift is even better. But there are other jobs that pay lesser and doesnt make you want to off yourself at the end of your shift. I have seen more experienced staff there who are happy to be there but this was just not for me. Go apply at your own risk.

Ratings by category

1.0 out of 5 stars for Work/Life Balance

4.0 out of 5 stars for Salary/Benefits

2.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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