Organise lots of activities for staff after work but it is tough to attend as we need to sleep after a whole night of work.
For night shift we are multi trained to answer all sorts of enquiries from banking, credit cards to investments related.
As a Chinese customer service officer, we have to attend to Chinese calls apart from English. The Chinese calls tend to be long and often exceed our KPIs. We have to try and shorten the subsequent calls to average out . It is very challenging and could be stressful too.
During night and early morning, there is downtime for system maintenance, the incoming calls could be very challenging as customers are angry that certain functions are not available over digital banking.
We have our annual dragon boat race and this a family event and also the Bank’s annual dinner. We also have activities for call centre too.
Graveyard shift is suitable for me