Once you first start they will happily welcome you in! But once you finished training and they release you onto the phones, you are forgotten about and will be treated like garbage!
Leadership is too focused on meeting metrics rather than helping and assessing the needs of their staff. They will excessively micromanage you to the point that you are overworked and broken down!! Leadership is too focused in improving their own careers and themselves, thus neglecting the health and mental state of their employees.
Every call you take in is heavily scrutinized; the length of the call, being on not ready status, etc.. If your call statistics fall beyond a certain point, you will be subjected to consequences!
If they notice you are making a bunch of mistakes despite how hard you try to make things right, they will take it out on you and discipline you for it !!!
I have noticed favoritism from sups towards certain employees which is unfair. Preferential treatment towards MSA’s who excel beyond, thus ignoring the talents and hard work of other MSA staff members.
Unless you enjoy being hooked up to the computer like a slave forced to take calls nonstop for 8 hrs, I do not recommend working for this contact center concentration camp organization.
If you are thinking of applying to be an MSA, make sure the job position they offer you is with the actual clinic and not in the call center!