Gong Cha
3.6 out of 5 stars.
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Gong Cha Careers and Employment

About the company

  • Founded
    1997
  • Company size
    51 to 200
  • Industry
    Restaurants & Food Service
  • Headquarters
    Pasay
  • Link
    Gong Cha website
Learn more

Rating overview

Rating is calculated based on 186 reviews and is evolving.

5.0020182.0020192.3320203.502022

Reviews

Part Time Service Crew in Singapore
on August 14, 2022
Fun place to work with friends
Pay could be better , $7/h is not a lot nowadays. Maybe the management can increase the pay to at least $9-$10/h? Would be more attractive for students and part-timers.
Part Time Service Crew in nil
on June 22, 2022
Fast-Paced
Quite fast paced if there are many customers. You will also make many friends there and they're usually friendly . Can bring back home your drinks too!
Part-time Barista in Jurong East
on June 20, 2022
Tiring
Tiring, fast paced job. pay was on a lower side. only hire a certain race, language barrier. hours are flexible. some workers there are friendly and approachable but the rest not really.
Store Clerk in Singapore
on April 1, 2022
Fast paced
Drink preparation and kitchen work. Might be overwhelming during peak periods. Pay is on the low side. Most colleagues and supervisors are ok and nice. Meal breaks are short and usually during odd hours to avoid lunch/dinner crowd.
FT in Singapore
on March 30, 2020
Worst job ever
I have tried several part time / ad hoc jobs before trying out gongcha full time and I have to say that this is my absolute worst experience thus far Management wise - Poor management - overall manager is unprofessional, spams in group chat, and talks about non work related stuff in group chat - If anyone makes a minor mistake/dare to question manager about process, directly roasted in group chat (with ALL of the workers) - No clear channel of communication, was told by HR to inform through this certain process but at a later date was told something else altogether (aka to contact sb else) - biased management Work environment wise - I think this may not apply to all outlets (esp after reading positive reviews) but if you are unlucky as I am and get a fierce and unreasonable boss (it was almost to the extent that he/she was WAITING for me to make mistakes so he/she can pounce on me) you may be subject to fierce scoldings that imo was verging on verbal abuse - expected to learn everything when explained ONCE (or with other “more reasonable” ppl, 3 times max). HOWEVER (read next pointer) - simultaneously expected to learn everything at once aka no waiting until you are familiar with cashiering before moving into drinks. for instance, i learned kitchen closing, cooking tea, cooking pearl, clearing trash, serving customer, making drinks, closing sealer, cashiering (+ memoing all the diff discounts and various ways of claiming and which can be combined together and which can’t / the diff ways of paying and which discount and paying method cannot be used together and the buttons to press for each) all at once - ALSO to make matters worse learning process was not just learning A B C task quickly but also learning each halfway and moving onto the next. Then when you get confused you know your end is near. For instance, i learned the making of this tea A, then did cashiering and kitchen blabla and was told to do Tea B tea C tea D, learned other tasks halfway, came back to do A (and forgot, and was scolded) - There might also be language barriers between you and your coworkers so that is another barrier. If you can’t understand them you will not only have trouble fitting in but you should be prepared for another torrent of abuse when you ask for clarification, such as when you repeating what you said back to them - Be prepared to also be the subject of all the blame if you do things wrongly EVEN if you were taught the wrong thing by other coworkers - With that being said, another issue (and evidence of poor teaching methods) was how different people had apparently been learning different SOPs and even experienced full timers can get things wrong so it can get even more confusing - No job stability, constant threats of being cut immediately if you underperform. Also if there are no customers you may get sent home immediately without prior warning. Thus you have to make yourself seem busy by doing something AT ALL TIMES Job culture - Poor. Even on the day of my interview, people from the office were screaming at each other and talking behind the backs of one another :”) - Profit valued much much more than workers. Workers can go without any rest at all, and it’s because they keep cutting workers to minimise workers per outlet.

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People have asked 9 questions about working at Gong Cha. See the answers, explore popular topics and discover unique insights from Gong Cha employees.

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Interview insights

Insights from 23 Indeed users who have interviewed with Gong Cha within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

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