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Fun Workplace

Senior Customer Service Executive (Former Employee) - Midview - January 7, 2020

I was retrenched due company was shifting to Malaysia. I was handling incoming and outgoing calls from drivers and passengers. Fun environment. Productive and challenging.

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Senior Customer Service Officer (Former Employee) - Singapore - November 24, 2017

Typical day is meeting KPI of 112 emails in a day, shifting may depend on roster issued on a monthly basis. I have learned a lot from the daily tasks of answering passengers, drivers, customers especially on the issue of safety, driving skills, incentives for drivers, accident reporting and basic app trouble shooting. I like the work environment as it reflects a very family-like working environment wherein in you may ask everyone and all are happy to help out. Hardest part is leaving the company behind since I need to migrate to England.

Pros

Free snacks, free shuttle during late hours, better working environment, free rides

Cons

Shifting until midnight and mornings plus 7 days a week operations.

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