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I was retrenched due company was shifting to Malaysia. I was handling incoming and outgoing calls from drivers and passengers. Fun environment. Productive and challenging.
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Job Work/Life Balance
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Job Security/Advancement
Management
Job Culture
Typical day is meeting KPI of 112 emails in a day, shifting may depend on roster issued on a monthly basis. I have learned a lot from the daily tasks of answering passengers, drivers, customers especially on the issue of safety, driving skills, incentives for drivers, accident reporting and basic app trouble shooting. I like the work environment as it reflects a very family-like working environment wherein in you may ask everyone and all are happy to help out. Hardest part is leaving the company behind since I need to migrate to England.
Pros
Free snacks, free shuttle during late hours, better working environment, free rides
Cons
Shifting until midnight and mornings plus 7 days a week operations.
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