Hermes
2.1 out of 5 stars.
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Hermes Employee Reviews for Delivery Driver

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Job Title
Delivery Driver23 reviews
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2.3Work-Life Balance

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Found 23 reviews matching the searchSee all 161 reviews

Drivers suffer for poor management

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The most useful review selected by Indeed
Easy to get the job and decent infill while looking for another. The company take a lot of shortcuts and don't bother with training or points of contact. Be prepared to work things out for yourself .You end up being the middle man for complaints you have no control over.Pay can be decent if you get a good round and know how to work the round in your favour on pay review.Targets are impossible when covering a round you don't know.

Pros

Flexible, no qualifications needed, regular customers make your day

Cons

Poor management and work environment
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Terrible

Job claims you are self employed but you have to start when they want you to start and do what they tell you, you spend most of your wages on fuel and maintaining for your vehicle and acctualy end up worse of. They will give you the worse routes to cover with no help. Absolute con of a job avoid at all costs

Pros

Non

Cons

Buy your own fuel
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5 stars

What is the best part of working at the company?Awesome managers and CEO. Even when the job got tough, the company owner and managers always made you feel welcome and appreciated.What is the most stressful part about working at the company?The most stressful thing is the delivery routes given by Amazon, which could be poorly planned by Amazon's logistics.What is the work environment and culture like at the company?Welcoming and family-like. You always feel appreciated and seen.What is a typical day like for you at the company?Clock-in, stand up meeting with managers, load delivery vehicles at warehouse loading bay, drive to first stop and commence route, lunch break for 30 minutes when I choose, 2 15-minute breaks on the clock (when I choose), return to warehouse when route is done, and park vehicle, clockout
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Terrible place to work

Worst pl ever to work pay is ridiculous less than 50p for some parcels.Have to load in rain and snow,no help from management and your not entirely self employed as you have to set eta's which means you are having to let people know when you are coming, but when I went to school self employed meant you can do what you want when you want,it used to be 2hour ETA but now it is 1 and if you don't deliver in that time you lose any bonus you might get,if you have over 180 parcels a day you lose track of the time slot

Pros

None

Cons

Not enough pay
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Young mans job

Flexible job you can working when you want within a 10 hour daily window but my knees became sore after a couple of years. Not worth risking my health for the pay offered

Pros

Flexibility

Cons

Physically pressuring
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Delivery driver

I would not recommend any to use this company as it all about them. Please look somewhere else to work you get treated like parcel. Most drivers are self employed
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worst company ever

worst company ever to work for say they pay u a standard rate and cut it every way they can send parcels out when not working don’t cover runs when off on holiday can’t get days off no fuel allowance bonus cut left right and centre ends up costing to deliver and can’t contact anyone when broke down or app not working which is most of time
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Rubbish

Worked at hermes was not for me and probably same for most drivers as pay is not really worth it. At times parcel volumes was so high it made driving dangerous and nearly impossible as you can't really see nothing due to volume.
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Disgusting rules that only apply when they feel like it

Absolutely shocking environment to work in the job and customers were great. The management shocking. Old school bully mentality. Even if your great at your round problems arise on a daily basis. A lot more hours than advertised. I honestly recommend looking elsewhere if it's stabil secure employment you seek. Vans are not road worthy and you will get points for all the ignored basic infringements. Stay away.
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Poor management

Doesn’t care about their staff. Would get rid of you at a drop of a hat. No compassion. Poorly paid. No fuel allowance. No pay rise. After the pandemic they made all couriers take a pay cut!!!
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Fast paced, unrealistic expectations

Too many parcels and they are in random order, takes an hour or more to sort and be able to plan route. Route system they provide is often not efficient.

Pros

Work on your own

Cons

Long hours, poor management, poor systems in place, no benefits
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Pay is low

Terrible pay structure. I would never work for these again. With fuel prices going up the parcel rate as gone down. Management always lie about extra payments.
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Pay is low

Terrible pay structure. I would never work for these again. With fuel prices going up the parcel rate as gone down. Management always lie about extra payments.
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Horrible company to work for

No organisation what so ever Bad management Always waiting around without payPay issuesAsked to do more work without more payNobody is interested with day to day issues just told to get on with it

Pros

Non

Cons

Everything
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Fun place to work but earning is not fantastic and you get paid monthly.

Start about 10am at the depot. Allocated a route. Collect your deliveries. . Scan the delivery and sort them out in order and off you go to deliver. The time you spent to deliver totally depends on how well you know the area, how fit and quick you are and the number of delivery you have. Really a fun if it is not raining. Ok place to work if there is no better job around. Personal expenses like putting fuel and maintenance of your car can be a burden as you are paid very low rate for this. Hardworking people around.Polite management but take home is not fantastic.. The hours your work depends on you. Apparently the more hours you work the more money you take home. Their payment rate is not really good for inputs.
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Not fun really bad

No good to work no one wants to help or give a hand left in the dark for hours on end wrong parcels and deliver doors would never want anyone to work here
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Productive

The positive sides are the fact you work on your own mostly.Pay is dependent on how much parcels you deliver, no money given toward fuel. Long hours if you actually want to make some money.I worked for 1 month. It's pay to work. Supervisor was good, but the payment in the end was just to fill up the car.
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Do not work here

Pay is dependent on how much parcels you deliver, no money given towards fuel even if you chase them and ask for some.Long hours if you actually want to make some money.Lorry with parcels always late to come to depot and you end up waiting and don’t get paid for that time.

Pros

None

Cons

Everything
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short time at depot, short hours delivering depending on amount of parcels

i still work at hermes and i will say the positive sides are the fact you work on your own mostly and if you get on quickly you can finish early, bad points is terrible management, you ask questions but get fobbed off, they offer you work on the wrong days when they know youre busy, then blame you for their mistakes… they dont give a dam about the health ( physical or mental ) of the drivers, you are just a number! the only thing managers care about is getting the parcels out there no matter who much blood is spilt! appalling attitude to workers, no guarantee of work, advice, dont work for this awful company! apply for one that will actually employ you!
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Busy and stressful

Very stressful. Management is very badNo weekend. No overtimeSalary is very bad too Not helpful with the road.Bad organisationDont know when u finishNo care for customer service
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Leave well alone

Fuel and insurance costs £4000 a year and you must have your own vehicle and up to date smartphone to run their software - all that before you start delivering parcels for which you get paid 40p - 75p a parcel. That’s a lot of parcels to deliver before you make any money. Management are worse than useless - they only care about getting parcels delivered.
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Overall rating

Based on 161 reviews

Ratings by category

2.3 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
1.9 out of 5 stars for Job Security/Advancement
1.9 out of 5 stars for Management
2.1 out of 5 stars for Culture

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