Iconic Locations Singapore Pte. Ltd.
3.0 out of 5 stars.
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Iconic Locations Singapore Pte. Ltd. Careers and Employment

About the company

  • Industry
    Restaurants & Cafes
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Jobs

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Singapore

10 jobs

Salaries

Salary estimated from 154 employees, users, and past and present job advertisements on Indeed.

Reviews

Temporary Staff in Restaurant
on August 3, 2022
Poor Management
Can only work for the view at MBS. Poor work culture. No staff welfare. No staff benefits. No proper rest place. Overworked and underpaid. Hard to clear leave No staffs to replace.
Club Operations Manager in Singapore
on December 3, 2017
At CeLaVi
Working in a high volume outlet without putting your guards down. The day would start like as the followings below but not limited to: - A run through of the entire place to ensure all in order. Equipment, fixtures and furniture in top condition (rectify immediately or report as necessary). - Planning the day's staffs station breakdown, taking into consideration staff strengths and weaknesses, newer or senior staffs, table bookings allocation, requirement and weather condition, - - Staff briefing to discuss on the day's goal and target, new product training (if any), remind on what was not done and improve on what was not done good enough previously, keeping morale and spirit high. - Execute events if any. Take note of all bookings and specific VIPs or high profile guests. - Running the operation: ensuring kitchen and bar dispense F&B on a timely manner, according to standards and promptly served. Staffs are working well, cheerful and up to speed. To be sensitive on overall ambience that includes music type and volume level, brightness, cleanliness, guests comfort, safety and behaviour. To give a helping hand to those in need especially during busy peak hours.To troubleshoot problems (if any) in a calm and most appropriate way. To deal with feedback and complains (if any) with having the opportunity to improve in mind. To ensure 101% guest satisfactory and have conversations with guests from time to time, to create a rapport and relationship. - To ensure outlet is properly house-kept before day ends. Although it was less than one year of work, I learned that teamwork is most important (though I already know), especially leading a team of more than 100 staffs. Keeping staff morale high, motivated and trained is most necessary. What was useful previously may not be useful now. Facing constant changes is inevitable. To build a strong culture and solid foundation must start from the top down. The management may not be what they practice is what they preach. A high turnover of employment result to uncertainty, unstable and portrayed the lack of confidence. A young (want-to-be) corporate company struggling with its direction. Having a culture of strictly by-the-book, rigid on being flexible and no sense on improvisation. Hardest (and most dreadful) part of the job is to deal with frequent point-of-sales and credit card machine breakdown even with the assistance of an in-house IT technician. No connections, cannot open outstanding checks, server down or overly high usage, bank maintenance without prior notification and many more of such problems made a bad guests experience. Too many different mode of payment and discounts can confuse the Cashiers and jeopardize the operation which will result to unsatisfied customers. On the bright side, what satisfy me the most is the bottom line, results. The time and effort in coaching and training staffs. Team brain storming on promotions and marketing strategies which resulted to good revenue sales. Meeting customers from all walks of life. Happy staff = happy customers = happy bosses.

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