Inland Revenue Authority of Singapore Employee Reviews
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As the organisation goes through digitalisation, there's a lot of additional projects on top of your normal work load. Slight bureaucratic but that's necessary for an organisation this size to be effective.
-A typical day at work involves sitting at the front line table to attend to customers on tax queries, whether GST, corporate or individual income taxes. -I belonged in the enforcement department hence i had to advise taxpayers on payment issues. -Workplace culture was cohesive and supportive as everyone was willing to help each other. There were little conflicts that arise from the daily activities. -Hardest part of the job was having to attend to difficult taxpayers as they could be unreasonable and potentially cause a scene at your desk, which is embarrassing and can be quite nerve-wrecking. The best advice is to stay calm and try to appease the customer in the most professional way before finding out your next course of action. -Enjoyable part of the work was you could really help some taxpayers who are really clueless about taxes issues and have no intention to make late payment. Seeing their smiles after helping them is the greatest joy and most satisfactory part of my 8 months journey in Inland Revenue.
You must Customer oriented and have good communication skills and patience. Keep up with constantly changing work procedures and able to evaluate and suggest ways to improve. Understand and know which standard operating procedures to apply and able to use discretion where necessary.
The good thing about this position is that you are able to take leave according to your needs, just bear in mind that leave days means no pay. However, temp staffs are entitled for paid leave after serving 3 months in IRAS. This is a good benefit for those who are either studying part time or looking for full time jobs where they have to go interviews now and then. As long as you do your work, the supervisors will not be very harsh on you. Generally speaking, I like it there.
Having been working at Inland Revenue Authority of Singapore (IRAS) for 3 months as a temporary officer. I have learnt how to interact with customers and meeting their demands. Also, I have had the opportunity to further my knowledge of work and in leadership by educating the new recruits about the work itself.
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The culture in IRAS is generally good and the people are really nice. They have a strong emphasis on work life balance. Their suite of staff benefits is quite good, better than other public agencies. The bad part is that they are on a single scheme of service. So there is no more emplacement to higher grade for current staff who are furthering their studies on part time basis once they obtained their degree. The only way to move up the corporate ladder is only through promotion, which sometime take quite a few years and is really depending on luck.
Training and Development, Good Benefits, Colleagues are quite friendly
Rigid HR Policy
The supervisors I had were very supportive and keen to teach whatever the trainees were unsure of. We also had training before starting work in order to equip us with relevant knowledge with regards to tax policies.
Friendly colleagues, nice environment
Desk bound job