International SOS
3.4 out of 5 stars.
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International SOS Employee Reviews for Customer Service Representative

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Customer Service Representative2 reviews
Singapore2 reviews

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3.2Work-Life Balance

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Fast paced demanding

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A fast paced, demanding environment with fellow hardworking and dedicated professionals who provide the best medical care or assistance to members seeking urgent or medical advice in any part of the world.


Dynamic work environment


Long hours
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Stressful and always busy

A typical day at work will be after daily transmission, we are assigned our duties to follow up, calling for appointments, medical reports and also with regards with claim status. As everyone is so busy to finish their assignment, no one really talk at work unless its work related. The hardest is when the cases and calls are too overwhelming and iit really brings down the morale of the team. And also they are always new updates on policies on a daily basis so it can quite difficult to keep up. As the company has relocated to Changi Business park, not really ideal for me who is staying in Woodlands. The most enjoyable is when we have 6 days off .


4 days off


long hours
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Overall rating

Based on 394 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture

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