Manager always talked behind other stylist, to other stylist. Never wanted to solve the problem but go talk about it to other people. She fed into the drama and would spread it more then try to get rid of it. I dont even know how JCP is getting away with the pay, With hourly only. By far the worst place I've ever worked.
As a salon Receptionist, the duties are very simple but somewhat tedious! The staff and higher management are very RACIST; unprofessional and rude! Stylist are allowed to be rude and bias to clients without being reprimanded! Complaints can be made to management; however there is nothing done about it! Management show favoritism!
Client interaction, scheduling of same day and future appointments. Rendering payments for services provided. At time of payment I would provide suggestions on additional products that would be beneficial to the client.
Overall the guest that shop at jcpenny were kind and made the job worth while. I feel education is something that could improve for all team members. I feel the computer systems could also be upgraded as well for the connivence of the customer.
All of the managers stick together even if one is wrong I got transferred to another area in the store because one person said I didn't have good customer service... I worked in retail for 3 years under 7 different managers before going there and always got complements on my customer service the store managers don't know what's going on in the store only he say she say
I greatly enjoyed my job at this company and the management was friendly. The job was not hard and it didn’t make me unsatisfied. It’s just the worst part was I barely got hours and my wages weren’t high enough.
The salon is an extremely unprofessional place. There’s the typical women gossip but that seems to be normal. I had one of coworkers swearing about me, in front of customers, saying I wasn’t doing my job. I am very passionate about helping people and I know I worked hard in my position. All of our clients loved me! Swearing is not allowed there according to management. Once I informed management about what happened they told me they would figure it out but it only got worse and I ended up leaving very unhappy.
Bad mgmt. micromanaging. Less than 18 hours. Bad pay. Drama. All LODS suck. Assistant mgmt is awful. Stingy annoying customers. Mgmt would have us doing stuff outside of our payroll and job description.
JCPenney's was fast paced at times but it was a fun atmosphere. Everyone worked very hard and you had a real sense of team work. I learned a lot about my customer service skills from helping with catalog item returns, phone calls, catalog inventory, opening & closing duties.