Leadership skill, leader in the same account should have job rotate every 5 years to be out of the comfort zone in order to think out of the box.
Recognition of employees
HR manager should be in place for those account more than 15 persons to manage internal conflict that is out of view from HQ
1. Arrive early (Right on time)
2. Give a short and clear answer
3. Active in conversation
4. Show interest and enthusiasm
5. Say thank you and follow up