2.5 out of 5 stars.
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Laundryheap Employee Reviews

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2.7Work-Life Balance
2.4Salary & Benefits
2.3Job Security & Advancement
2.4Management
2.5Culture

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HR was horrible

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For your peace of mind, do not think to work here long term. The team is good. You meet great folks but management do not care about you or how the pressure of the role affects you. HR believes you are replaceable immediately hence there is always an advert weekly looking for the same people to do the same role they posted.
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Driver

They direct you from India and they do not know anything about the work process. The faster you are, the more your income will not be more than 10 pounds. Also, the work process is very long and you always have a delivery outside London.
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Ultimate example of modern Slavery

Absolutely pathetic work atmosphere, very much below minimum wage rate, performance bounces only exists on indeed. Your time has no value at all. Even if you do your best. Tasks just keep on coming, no point put your foot down. You can never finish early.

Pros

You have a laugh

Cons

Not enough space
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Overall great company to work at

Laundryheap fosters a positive and inclusive work environment. I have had ample opportunities for professional growth & development. The company frequently promotes from within based on the employees' performance, giving us the chance to climb up the career ladder. The senior management is approachable, supportive and open to feedback.

Pros

Great work culture, Ample opportunities for professional growth and development, Approachable and supportive senior management, Diverse workforce

Cons

None
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Excellent work culture + Super approachable team

Starting from the interview process - It was a breath of fresh air in how the entire interview process was conducted. The HR team did a really good job of keeping me updated regarding the timelines at all times and ensured they followed through if I had any doubts or requests. The interview was more focused on practical problem-solving and strategy and featured a take-home assignment that is relevant to what problem the company is trying to solve. The onboarding process was really well structured and easy to follow which allowed me to ramp up at my own pace which is greatly appreciated by any new joiner. Clear objectives were set to ensure that I was up to date with the company's product and processes leaving no gaps in my knowledge. Coming to actual work life - The work culture is really good. Lots to learn and experiment with but not at the cost of employee well-being. Colleagues are super friendly and helpful and senior management is super approachable and easy to talk to. They value quality over quantity and stable growth over breakneck expansion which is a much-needed and welcome change. It's a people-first company at its very core and it shows every day. People will not disturb you post your work shift unless super urgent which allows you to enjoy your life outside work as well. It's a small team right now so feels very homely however they are expanding steadilyPS - Lots of gamers in the company in all departments and all levels. Even the most senior management were hardcore gamers in their time :)

Pros

Work Life Balance, Friendly colleagues, Excellent learning opportunities, approachable senior management, Good Pay, People-first approach in all department

Cons

None as of now
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Flat organisation structure

It's easy to reach out to management.Culture is good, people listen to your opinions and solve your issues.Good opportunities to grow and work with different teams.

Pros

Culture is good, people respect your space.

Cons

Work allocation can be better.
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Good company to work

It is a very good company to work and grow. Since it is a dynamically changing startup, there is a huge learning curve and your feedback is valued. People looking to work in a fast-paced work culture should definitely, are always welcome.
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Salary below national minimum

The pay is below National living wage , the guys on what’s app don’t care about the drivers.Shifts are afternoon and evening .Work is good as long as the guys on web don’t keep adding to your workload

Pros

There are no pros anymore

Cons

Use to pay for fuel but not any more
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Great place to work!

I've been with the company for over 3 years and enjoy the working culture, learning opportunities, and support from management and the wider team. There is a really great atmosphere and real opportunities for growth!
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Absolutely avoid

You'll never get paid fair even if you drive their stuff from the North to the south of the county. If a customer is unavailable to take the order, you'll fail the task assigned and you will not paid. The application they use crash most of the time or doesn't work properly, usually they give you a 5 hours shift but most of the time, you'll be finish 1 or 2 hours later ( and you will not get paid for the extra hours) do you need to cancel a shift? You'll be charged 60 euro. But sometimes they give you 1.65 euros tips!
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Horrible place to work

Please stop right there do not apply for this job they take your money without permission . They don’t have benefits . They sometimes forget to pay you and blame it on the system . Last but not least the treat you like a stray dog you are replaceable with
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Temporary not bad

I worked there over one and half year but did not have any benefits over new deriver, it is not rewarding job, good for temporary job but definitely not permanently.
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Great company to work for

Lovely people great company helpful and understanding works around my home and uni commitments easy to sign up with flexible always can cancel shifts with notice no questions asked great communication easy to talk to helpful and friendly team

Cons

Pick your own shifts
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Never Never work for them (USA division)

Poor management, invalid promises, delay payment all the time and never care about their employees, it's a very small company although they try their best to make them looks like a big one but unfortunately it wasn't. If you don't want your money gone after all you hard working, please be caution to this company.

Pros

Nothing

Cons

Everything
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Not £13 ph at all

I worked here a few months back and to be honest they always push more work loads on you knowing you’ll go over your pay time. They expect you to do these huge workloads for free dwindling your wage down to near £7ph on most days and you pay for your fuel out of that as their fuel payment is only a mere 15p per mile whereas other more reputable delivery companies pay at least £1 per mile as standard.Their route planners are based all the way in India who clearly don’t understand distances, traffic or roadworks here or that there’s more 20 mph zones in London since 2019 making delivery times between each drop mostly well over 30 mins each.They promise a bonus of £4 per drop if you’re delivering over 20 items in 5 hours but give you just below so you never really get that bonus.Distance is a big issue here as you’ll be expected to drive near 80 to well over 100 miles within a 5 hour shift with around 18/19 stops and often the stops are miles apart from each other.They expect you to deliver or pick items well after 10pm often 11pm and beyond and clients aren’t very happy with the late visits and are often agitated and very unhappy with you arriving so late at night, again this comes down to very poor management and the fact that the teams in India clearly don’t understand that people in uk do not like to open doors to people late at night after 9/10pm onwards, management need to seriously look into this as it is a general safety issue.The facilities where you’re made to pick up are a total mess with zero organisation and nothing to help you to make it easier, you’re made to - 

Pros

None

Cons

Very long hours
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Management and Operating Ethics

These people are just unrealistic users, they will text you whilst driving and expect you to answer immediately. They direct you to drive into congestion charge zone and then dispute it even though you have screenshot evidence. You will do wastage mileages because they direct you back to an area you could have covered first time round. Difficult to contact group after 10pm(they all probably in bed) for advice whilst you're still out delivering, what company expects you to be looking for delivery address at midnight. They have no loyalty to workers, they terminate contracts without notification and make up flimsy reasons. Don't rely on this company for long term employment. They charge you for equipment, which company charges you £10 for hi-vis even though you are promoting their name free. Little wonder why facility they use for processing makes attempts to snatch customers from them.

Pros

Nothing is free at Laundryheap

Cons

Job insecurity, poor human resources, constant payment dispute, poor management
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Unethical company that only thinks about them selfs

Very unprofessional Very rude management Disorganised Bullying and harassment with management power Never felt comfortable speaking A massive list of unethical behaviour which some are illegal. STAY WELL AWAY, YOU WILL BE WASTING YOUR TIME AND MOST IMPORTANTLY YOUR MONEY.!!
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Operations team is pathetic.!!

At first they give your some high figures of income that you can achieve. But never it’s achievable. Iv met around 25 drivers across both their platform and one thing is each driver has said... no one knows the exact calculations of what your earning. Some days it’s better staying at home rather to spend money and time of fuel. What ever they promise you, deduct 35-45% That’s what you will be getting. It’s totally misleading and their management is incredibly the worst Iv come across.

Pros

If it’s your first ever job and not fussed about pay.

Cons

They dont pay accordingly, 5 Staff members including management have lied openly.!!
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Worst experience ever

If you are looking for a freezing place where to spent 10h per day five days per week and you like to wash toilets after third world driver's is the right place. If you have no dignity and you are familiar to lie your colleagues is brilliant. They put you to lie the workers at hirings about salary and dates of payments its your dream job. lies t

Pros

Warehouse team

Cons

All
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Always on the move!

I applied and got a call in under a day. They invited me to a session the day after (which was so much quicker than expected). I ended up working in under 48 hours - much quicker than some other companies I've worked for. Early days, but good so far! :)
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Nice Company!

Great company to work for. A few things to be improved, but that's to be expected given they're young. If I offer feedback, I know its taken seriously and that they're eager to help. I recommend Laundryheap.
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Overall rating

Based on 25 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.4 out of 5 stars for Management
2.5 out of 5 stars for Culture

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