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NTT DATA Services Salary & Benefits reviews: Desktop Support Technician
Desktop Support Technician17 reviews
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I worked this position for 5 years before NTT DATA bought Dell Services. In that time, the people that I worked with were outstanding and most of my coworkers continued with NTT DATA after the purchase. Unfortunately, the amount of work that is being placed on the on-site technicians is growing because NTT is not enforcing the contract that I worked on. They are allowing tasks, that the contract states should be Projects, to be labeled as Business-as-usual (BAU) and overworking the on-site technicians with deadlines that impact on the regular day-to-day workflow of those same technicians.
Great associates, decent pay
Few (if any) raises or bonuses, Management doesn't seem to care about the employees.
HR is borderline non existent, many had issues getting paid correctly and on time. Tickets take days for response. Health insurance plans are terrible. Client company or employee provides all tools for job, NTT provides nothing. Sick time cut in half 401k barely has positive rate of return and match is cut in half. Tuition reimbursement cut completely Doesn't provide extra compensation for on call periods. Stagnant wages. No opportunity to move up. Bonuses non-existant. Pay doesn't match cost of living in area. Upper management never interacts with employees.
Client location and customers are usually nice
Everything I listed
They don't pay employees what they're worth, resulting in high turnaround. The insurance is horrible. I've had to have my doctor prescribe another medication because, between the mandatory 90-day supply and high deductable, I can't afford the prescribed (generic) medication.
Low bad, cut rate insurance, high stress
Typical of large, corporate black hole types of companies - there is nowhere to go and no useful raises if you are not senior level by job title or management.
None that I have experienced yet
Expensive, low quality health insurance, low pay, no advancement prospects unless senior level or management, they are like Dell in that the corporate structure is top heavy with management.
Their is no work life balance at this company, they don't listen to the employee's needs versus what the company wants. The company wants you to just give up everything for them.
Can't think of any pros on this job
Work hours and days, pay is medium no benefits, no holidays
NTT Data employees are trapped in an unenviable situation. No raises, bonuses, yet losing ground to paying into benefits and losing other perks.
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