A typical day at work would include replying customer's general enquiries as well as solving some of the less complex problems they have with their bank accounts and services.
The hardest part of the job was interacting with elderly customers as it was hard to understand and interpret their problems. This was therefore a good opportunity and self-check to ensure that I knew my responsibilities and work thoroughly so that I was able to pick up on little cues and identify their problems.
The most enjoyable part of the job was interacting with the more professional and senior bankers. It was very insightful to hear their experiences particularly because I aspire to be a banker myself. I also enjoyed interacting with them as they shared tips and advice for my academic life and post-graduation as well as they journey and progress from a student to a full-fledged banker.
Although the management was weary to assign us with more work, due to the risk and scale of activities involved, I think I was able to gain their trust and help out with more intermediate tasks such as drafting summary reports.
Learning from more senior bankers