OCBC Bank Employee Reviews
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Working as a telesales person through phone calls makes you earn commission aside from your basic. The more hardwork you put in, the more you earn. Have to reach the target sales monthly. Downside is that you work under contract and you get no benefits from the company.
No company benefits
I was able to assist and work well with my colleagues with my graphics and design capabilities. I was given opportunities to showcase my work and actually helped to facilitate important discussions with the help of my sketches and prototypes. The colleagues were very helpful and also helped ensure that my friends and I were able to assimilate into the workplace smoothly.
Environment is good, bosses and colleagues are also good. Schedule can plot yourself if your officer is good. Unfortunately, health is not a priority when u are in frontline because they'll make you feel guilty for falling sick.
Good benefits good pay
Lots of cold war, politics
Everyday with a new sales territory to meet prospects and customers. As outside sales representative whereby face-to-face interactions with both potential and existing customers. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products such as credit card when necessary. On top of sales,educating customers is also our prior role on how products or services can benefit them financially and professionally. Maintain records of all sales leads and/or customer accounts after the field work
A typical day is busy and exciting as you do not know how your day will be like. Management put a great emphasis on doing the right thing at 1 time, always empathize with customers and make customers walk out of the bank happy. Work place culture is an acquired taste :) Need time to get use and work along together. The hardest part of the job is customer always right even being ridiculous. The enjoyable part of the job is the payday time!
Good welfare benefits
must ask customers to rate your services as excellent
Despite my efforts to like the bank, I left somewhat burnt out. I'll qualify first that the pay and bonuses were promising (though I didn't stay long enough to reap the latter), and job security is a given as long as you hit your targets. The section I entered was filled with new hires who were given a system that suffered from an aging list of bugs and enhancement requests, with barely any handover. In addition, they lacked history with the system, and lacked guidance on how to perform basic maintenance tasks. Colleagues in other sections would try to help, but were limited due to their own workload and unfamiliarity with our system as well. The manager "parachuted" in was also bogged down with other systems of his own to oversee. I feel that the whole situation could have been managed much better. Aside from high-level documents, documentation of persisting production issues was sparse and poor, and during my time at the bank, we resorted to taking down notes as we went along. Outsourced technical support came from an overseas team, also a fresh team who did also not know about the history of the system, compounding to our difficulties in reining the issues in. To compensate, we would regularly work 11-hour days to fight the fires, with the overtime hours being ignored (the claims filed never got approved). During my time at the bank, it was clear that overtime was the norm, with even seasoned veterans (>20 years' experience) working beyond official working hours regularly. We were also expected to stay back to perform maintenance late at night if the system required - more...
Pay and Job Security.
Overtime, Mismanagement, Understaffed Department