Raffles Medical Group Employee Reviews

A very professional environment that emphasize on top quality service but old-school top-down management style. You will be rewarded handsomely for working hard. However, as a human, it takes a toll on you and your energy. I often lose a lot of sleep if working back-to-back shifts and spend most of my weekends recovering it. Over-time tends to be the norm as the management refuse to hire the necessary employees in case of leaves, off-days or MCs. The management is highly profit driven so they will scrimp and save on various things, relying on pure effort from the employees. They management seem to have a conservative mindset like “it has always been this way and it works, no need for change” and is not keen to changing workflow even if it may increase efficiency.

Pros

Good pay

Cons

Tendency to over-time

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Everything Everywhere All at Once in a GP clinic

Pharmacy Technician (Current Employee) - East Singapore - April 11, 2023

Everybody does the same type of work (i.e. registration, dispensing) be it a nurse, PT or PSO. The workload is not evenly delegated among workers of the same rank. Lack of opportunities to learn new skills and knowledge to flourish in their domain except for the necessary skills (i.e. CPR/ AED, dispensing). Extremely long working hours rostered as day and night shifts, and sometimes, back to back. Colleagues are easy-going and help out one another in every way possible.

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Insights into Raffles Medical Group

Based on 6 survey responses

What people like

Ability to learn new things
Feeling of personal appreciation
Supportive environment

Areas for improvement

Time and location flexibility
Support from manager
Ability to meet personal goals

No work life balance, long hours, poor management

Patient Service Officer (Former Employee) - Singapore - June 2, 2022

Management will not understand staff feedback and they will just ignore it. Poor management always scare of complaint but didn't give concern to staff until they resign.

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Decadent work process

Executive (Current Employee) - Raffles - April 24, 2022

Despite its MNC branding, the company operates similarly to an SME. Decision are very much Top down. Staff are often over stretch and overloaded with too much work.Little appreciation was given and effort goes unrecognised in the organisation. Workflow processes are also too complicated and complex, which requires much streamline. However, there will too many legacy issues and inter-deparment issues to resolve before any changes can be made.On the other hand, career advancement is pretty standard, andprogressive, loyalty towards company is valued, rather than work performance alone. Hence, it's suitable for employees who valued job stability, with a lower KPI. Salary is often benchmark lower than market rates, hence always negotiate for a higher salary before joining.

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Work culture can be quite toxic

Swabber (Former Employee) - Changi Airport - March 18, 2022

Will experience some snitching and people complaining about you to ICs to get you in trouble.. Depends on who you meet at the end of the day. Was a healthcare assistant there at their swab site and obtain saw such behaviours

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No appreciations shown for long serving and loyalstaff

Healthcare Assistant (part time) (Current Employee) - Changi Airport - July 28, 2020

its not an ideal place to work as there's no stability in income earning and unfairness to long serving staff who is always there to ho through difficult challenging times with the company. No appreciations shown and tends to ignore staff feedbacks and inquiry.

Pros

Income quite good if stable slots.

Cons

No guareenteed of working slots

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Rmg

Health Temperature Screening (Former Employee) - Singapore - June 23, 2020

Learn nothing and always tired, keep arrow by their staff and paid less, long hours and no a friendly environment and keep us do nothing when you do nothing

Pros

like arrow people do those stupid things

Cons

long hrs

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productive , teamwork

Enrolled Nurse (Current Employee) - Jurong East - June 21, 2020

normal fast pace work. But I like assisting doctors in clinical procedures and assisting dispensing medications. the hardest part is most needed to learn fast of the computer

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stressful place

Internship student (Former Employee) - Sengkang - December 24, 2019

A typical day at work include registeration of patients, health screening check ups, circulating cards for doctors, dispensing of medication etc. I have learnt the most from this job such as to operate the electrocardiogram, to do dressings for patients, health screenings, different instruments used for minor surgeries and many medications used in our clinic. The management in this company is however really poor because there is always short of manpower and we will always have to work even when we are unwell. Due to long hours of working, many of us made lots of mistakes while typing medication and so on. The culture is great at times when we get to bond with the doctors and nurses but sometimes it is too busy/ fast-paced that we hardly have time to interact, this i feel is the hardest part of the job because it makes everything so stressful. Even with lack of manpower, no one is really there to guide you with everything properly.

Pros

medical benefits

Cons

no work life balance and poor management

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Challenging and Competitive workplace

Account Manager (Current Employee) - Singapore - November 24, 2019

There is always challenge that waiting for you to resolve daily. It can be scary for new comers who just came on board. However, if you are able to pul through after 6 months; nothing is impossible. However, it can be extreme challenging whenever doctor giving you problems. Just stay strong, enjoy and you will be able to see the tunnel at the end of the light.

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Jobs at Raffles Medical Group

Customer Care Officer (Rotating shifts, contract)

Singapore

30+ days ago

Pharmacy Technician/ Senior Pharmacy Technician

Singapore

9 days ago

Medical Affairs Executive

Hectic yet fun

CLINIC COORDINATOR (Former Employee) - Raffles - September 25, 2019

I had a supervisory role in Raffles Medical so i seen a different side of people, more towards high end clients so being professional is always a must.

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A place where hard work is rewarded.

Senior Clinical Coordinator (Current Employee) - Singapore - September 1, 2019

The company is a place that allows an individual to perform according to their potential on the duties assigned to them. It is, in fact, a great place to work at.

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Perfect for Motivated Individuals

Assistant Manager (Former Employee) - Raffles Hospital - August 4, 2019

It is an extremely fun environment if you are self driven and independent; opportunities are provided if you put in the effort to prove yourself and hungry for growth. Though you would have to be able to maintain open communication on what you are looking for and before rocking the boat, be sure to have done your homework. Overall, I've enjoyed my tenure with the company.

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Great place

Patient Service Associate (Former Employee) - North-East Singapore - July 23, 2019

At Raffles Medical, I had learned to be more independent and more patience.To work in the clinic, Raffles Medical is a great place to work and nice colleagues.Sadly I have to leave due to the weekend shifts and build in ot for staffs.

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Nice place to gain experience

Patient Service Assistant (Current Employee) - Singapore - July 16, 2019

Can learn much but need to improve much on staff benefits and management level.need to improve alot in training staff and need to increase staff benefits

Cons

Long hours

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Good environment and Fun colleagues

Patient Service Associate (Former Employee) - Jurong East - May 18, 2019

Deal with patients needs. Collect medical reports and ensuring patients receive it on time. Doing simple medical check-ups. The workplace was conducive and the colleagues there are friendly and helpful whenever in doubt. The people that I work with makes the job endurable and fun.

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job scope

Enrolled Nurse/ Clinical assistant (Former Employee) - HarbourFront - February 26, 2019

• Clinical duties include assisting outpatients in a general clinic, assisting doctors in the consultation room if required. • Assisting in minor procedures and surgeries such as surgical dressing, nail avulsion, toilet and suture, removal of warts/ skin tags excision and sebaceous cyst excision. • Administer vaccination for patients such as hepatitis A&B, Influenza vaccination, Typhoid and cervical vaccinations. • Assist patients with medical check-up such as employment / oversea placement, vocational medical check-ups. • Apart from assisting in patient’s health screening, clinical duties includes to follow up with patients in the results. • Administering of oral medications order by doctors and advising patients on it. • Nursing duties such as Parameters for patients, Blood pressure, Blood glucose, temperature, pulse saturation and respiratory monitoring and respiratory monitoring and Electrocardiography (ECG) recording for patient cardiac assessment according to doctor orders. • Ensuring clinic is clean and surgical instruments/ equipment are packed and sterile with the clinic auto-cleaving machine every end of the day.

Pros

office hours

Cons

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Professional and Keep moving

Operations Executive (Current Employee) - Bugis - January 2, 2019

My job scope is to supervise and ensure the smooth operation of the clinic and to manage the operation of the daily clinic. With good management, continuous advancement and transformation, leading the company to grow. Due to different cultures and different languages, the hardest part is dealing with customers in different countries. I like to work in this environment. This made me come into contact with many people in different positions and they taught me a lot.

Pros

Have opportunity to attend external courses

Cons

mid shift, long hour

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Not a good place to work with. High turnover rate.

Credit Control & Billing Executive (contract) (Former Employee) - Bugis - September 13, 2018

- very bad middle management, absolutely no support - old outdated system both hardware and software - multiple different software systems that crashes now and then. - No proper training given to newcomers - absolutely no work/ life balance, we basically work seven days a week and easily up to nine or ten in the evening. - Terrible benefits - still very manual in this time and days, executives are spending more time sorting up documents, printing documents and sending them manually, instead of trying to improve on company's process.

Pros

Cons

too many

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challenging but tiring

STAFF NURSE II (Former Employee) - Singapore - May 27, 2018

The company does not offer advancement of studies. yet, they value every staff who intended to resign, they tried to keep the staff and give new opportunities like reassign or given other positions.

Pros

free meals whole day

Cons

shortage of staff

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very good compensation

Executive Nurse (Former Employee) - Singapore - May 20, 2018

The company has a very good compensation, and team work ethics and state of the art facilities and services. Going to work is walking distance from my apartment.