3.8 out of 5 stars.
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Resorts World Sentosa Employee Reviews for Guest Service Agent

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Guest Service Agent11 reviews
Singapore11 reviews

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3.4Work-Life Balance

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Fun environment.

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Rotating shifts job.Depending on your business unit/department; the culture might differ but overall it is a fun environment as you will be working in a tourist attraction/integrated resort.Bad career advancement; close to none.Yearly pay increment is close to none.Job security is close to none as observed from what happened during COVID-19; retrenchment exercise by the company.Subtle yet apparent work politics despite being the lowest pay-grade employee.Should you choose work here, only work here as a temp or part-time but not a full-time/permanent job as it has no career advancements.


Staff lunches are provided in designated cafeterias. Teammates are fun.


Shift work, bad career advancements, bad yearly increment, hospitality industry is not a very secured job, subtle yet apparent work politics.
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Fun workplace

Fun and enjoyable work place. Good team work and always busy that means it is a good bussiness. Always loom forwards to see the team member. Alot of activity nearby and easy excess for all guest.
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Jobs at Resorts World Sentosa

Guest Service Agent positions
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Shift Work

There will be shift work if you are working at RWS. If you wish to work 5days work week job please do not apply. Malaysian controlled company, so dont expect much on fast promotion if you are non malaysian.
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Fun and Interesting

Working in Resort World Sentosa provided a great experience and exposure. You learn to handle Guest issue and manage more hands on issue. The work culture is great for anyone as there are a mix of people in the organisation. It is easy to make friends and you can learn from each other. However, the management can be quite bad at some times as there are different manager giving conflicting instruction. You will have to get used to different working style of the manager to do well. The application and waiting process is also quite long. Overall it is a great experience working in Resort World Sentosa as you can gain valuable experience from the job.


Free Lunch, Good benefit


Inconsistent Management, Limited trainning
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Good Perks

The company provides attraction perks for stuff It provide Food and Uniform he Culture is fine There constantly changes and must be ready to embrace it
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Insights into Resorts World Sentosa

Based on 16 survey responses
What people like
  • Clear sense of purpose
  • Supportive environment
  • Ability to learn new things
Areas for improvement
  • Fair pay for job
  • Energizing work tasks
  • Trust in colleagues

Established industry leader in tourism

There's always a new challenge every single day in the company which keep the employees on their toes. There are several management tiers to climb in order to reach the top hence the segmentation of managers are plenty.
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A day at work

FRONT OFFICE: Assist in checking in & out for guests. Assist in guest enquiries. Liase with housekeeping team for turn over. Queue management. Basic pre-auth and cashiering. Knowledge of resort/ sentosa.


Free meals


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Fun workplace

Get to meet and interact with different kind of people everyday. We get to learn how to handle different situations. The most enjoyable part of the job is the people there and the company culture.
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Kampong spirits

Start our day with briefing of promotions & products knowledge and we will station at counter to do front line services. The hardest part is we need to handle those difficult guest we have to control ourself even when we get scolded by the guest. The happiness in our department is when our colleagues help each other with kampong spirits.


Free attractions tickets


Location a bit far
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Fun and challenging

Peers and colleagues are a group of fun and harmonious family to work together with. A typical day at work includes interacting with different guest from various countries.


Free Lunch


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I was given a chance to attend any course to upgrade myself.

Since I join Resort World Sentosa December 29 2009, I've learnt a lot pertaining of Guest Services. The Management have been fair with me and my fellow workers are very co-operative. In fact I enjoy working in RWS. The hardest happen that I have to have handle a very fussy guest which they are satisfied on certain things but manageable to handle this situation. The most enjoyable is that when I received all good comments from the guests


Free meals plus uniform.


Is ok for me if required to work long hour
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Overall rating

Based on 258 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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