Resorts World Sentosa Employee Reviews for Guest Service Agent
Guest Service Agent10 reviews
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Working in Resort World Sentosa provided a great experience and exposure. You learn to handle Guest issue and manage more hands on issue. The work culture is great for anyone as there are a mix of people in the organisation. It is easy to make friends and you can learn from each other. However, the management can be quite bad at some times as there are different manager giving conflicting instruction. You will have to get used to different working style of the manager to do well. The application and waiting process is also quite long. Overall it is a great experience working in Resort World Sentosa as you can gain valuable experience from the job.
Free Lunch, Good benefit
Inconsistent Management, Limited trainning
Start our day with briefing of promotions & products knowledge and we will station at counter to do front line services. The hardest part is we need to handle those difficult guest we have to control ourself even when we get scolded by the guest. The happiness in our department is when our colleagues help each other with kampong spirits.
Free attractions tickets
Location a bit far
Since I join Resort World Sentosa December 29 2009, I've learnt a lot pertaining of Guest Services. The Management have been fair with me and my fellow workers are very co-operative. In fact I enjoy working in RWS. The hardest happen that I have to have handle a very fussy guest which they are satisfied on certain things but manageable to handle this situation. The most enjoyable is that when I received all good comments from the guests
Free meals plus uniform.
Is ok for me if required to work long hour
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