Singhealth Polyclinics Employee Reviews

What is the best part of working at the company?Meeting and serving all types of peopleWhat is the most stressful part about working at the company?Handling sudden rush of crowd, especially after a weekend pr holiday there are a lot of patientsWhat is the work environment and culture like at the company?Good but stressful at times so need to balance itWhat is a typical day like for you at the company?Exciting, enjoyable and rushing time handling people and staff too

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nice colleagues

Temporary Pharmacy Assistant (Former Employee) - Outram - September 26, 2023

it was very chill and just some manual work. this is an excellent job for youths who want to earn extra pocket money as it is chill and not very taxing.

Pros

chill

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Fun workplace , fast paced

Senior Patient Service Associate (Current Employee) - Tampines - August 1, 2023

Love working here , fun workplace but super tiring because the work never ends. If you are a fast paced person you will definitely enjoy this job, however you do have to be patient oriented if not you will feel so frustrated working as most of the patients are very entitled and demanding

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overall ok

Pharmacy (Current Employee) - Singapore - May 11, 2023

Busy, stressful and fast paced environment to handle high patient workload, but good colleagues to help along and good working hours for work life balance .

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Fast pace.

Pharmacy technician (Current Employee) - Bedok - February 1, 2023

Have to work fast paced. Able to adapt well. May not be easy to take leave due to manpower issues and increase of patients workload. Challenging to meet waiting times

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Insights into Singhealth Polyclinics

Based on 3 survey responses

Areas for improvement

Energizing work tasks
Inclusive work environment
Support from manager

Fast paced environment,working under pressure

PT (Current Employee) - Shp - October 21, 2022

Good remuneration but fast paced environent, lots of patients and poor clinic management, always OT and physically tiring work. 5.5 days work, poor work life balance

Pros

Vb, Aws, yearly increment, staff welfare and recognition

Cons

OT often, heavy workload

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Productive and busy work style

Senior Patient Service Associate (Current Employee) - Sengkang - June 11, 2022

A typical healthcare settings. Always dealing with overcrowding number of patients. A fast paced job setting. Can be stressful at times. Need to be efficient and pick up alot as there so many things to do and learn. In general, colleagues are nice and helpful.

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Planned route for staff

Senior Staff Nurse (Former Employee) - Singapore - May 18, 2022

Only favourites get the opportunity even though you have contributed and improved the system. Management not receptive to change or suggestion.

Pros

Proximity to home

Cons

No career progression

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Fun and fast paced

Admin Executive (Former Employee) - Hougang - May 4, 2022

Fast paced. Political. No recognition unless you are doctor or nurses. Pay average (pre-covid). Maybe now better? Feels that they should give better recognition other than jus doctors and nurses.

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Easily replaceable

Pharmacy Technician (Former Employee) - Singapore - March 1, 2022

Overall no career advancement opportunities and organisation seems uninterested in employee recognition, retention and engagement. Bonus tagged to performance.

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Productive and satisfying when helping patients

Patient Service Associate (Former Employee) - Singapore - March 5, 2020

I will be at the counter either registering, scheduling appointments or doing referrals for patients. It can be hectic and stressful when they are many patients so being efficient and meticulous is important. Teamwork is necessary in order to provide patients a faster service. Hardest part would be to meet every patient's needs/wants. In some situations, we have to handle demanding patients so it can be very stressful.

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Worked as patient service associate

Patient service associate (contract) (Former Employee) - Tampines - November 4, 2019

Pay was quite low, but to be noted that I was under agent at the time. Management was horrible, never bothered about staff welfare, very biased, both bosses were arrogant and self centered. A lot of backstabbing and a toxic environment to work in. However, work life balance was good, considering I started work at 7am and ended at 3pm. No OT as well. Must be able to entertain and handle a lot of crazy patients.

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Fun and Productive

CALL CENTRE ASSOCIATE (Former Employee) - Bukit Merah - September 5, 2019

A very friendly environment and fun place to work. Learning new job scope. Hectic work environment but can cope. The management is friendly and helpful.

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Overall it’s great working at Polyclinics especially at Queenstown as you get to work with 20-30 years of experienced colleagues who are kind.

PSA (Patient Service Associate) (Former Employee) - Queenstown - April 11, 2019

Polyclinics are a fun environment to work if you can handle crowd & hectic workspace. As much as you will meet hard patients, you will get to meet kind & cheerful ones. The colleagues are one of a kind compared to other types of job as some may be long serviced awardees or different family backgrounds that makes you have a diversity of working friends.

Pros

Kind/Helpful staffs, medical benefits.

Cons

Hectic workspace

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Clinic setting

Senior Enrolled Nurse (Current Employee) - Outram - October 28, 2018

Work life balance. Office hours. May need to stay back longer when doing late duty. Management so so. Career advancement/promotion is hard if you do declined 'upgrading' your studies. Heavy heavy patients workload. Too many paperwork.

Pros

Regular hours

Cons

Paperwork, pt workload

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Good place to work

Patient Care Associate (Former Employee) - Geylang - October 14, 2018

Nice working places and good colleague.im happy working under singhealth.All the staff very friendly and helpful.All staff help each other if we are in trouble.

Pros

Sometimes we do get free lunch

Cons

Office hour

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Team Work

Patient Service Associate (Current Employee) - Singapore - September 26, 2018

Needing to serve the general public with proper PR skills & patience. Communicating in varies language eg malay & dialect eg hokkien, cantonese, hakka Given compliments and appreciation

Pros

location

Cons

don't get always get cooporation

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A place to give all my heart

SENIOR PATIENT SERVICE ASSOCATES (Former Employee) - Marine Parade - March 3, 2018

A typical day at work: basically serving patient, responsible for patient appt in hospital, t ensure the safety of patient while waiting queue to see doctor. What you learned: I have learn the needs and the importance of an elderly to see doctor due to thier illness, learn the patience of handling difficult situation, learn to be more responsible of our own act. Management: management was ok when I first step in, but as years goes by it turn diffrently. More of racists issues,untold change of roster, we kept covering for people when actually we dont have to Workplace culture: they have very ggod board of organizing charity for the needy, we oftently have campaign to help needy, have classes for certain type of sickness, they thought how diabetic patient to control diet,at times we will also have revise group chat to fasten the process of waiting time for an elderly to actually sees a doctor.That was good indeed The hardest part of the job: we have to remain calm when patient have to wait long when there a high volume of patient, they will literally scold us for nohing and at time vulglar languange throw to us,at times patients demands certain dates and times for thier folow up in hospital which is at times immposible to get. We are scold again and again. Basically thats thee hardest but however being patience is what polyclinic taught me. The most enjoying part of the job: having satisfacton when patient leave the clinic with a smile, having collougue gather for company dnd.

Pros

At times alot of company free food

Cons

Unable to change roster even was told prioir in advance

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Fun working

CALL CENTRE ASSOCIATE (Former Employee) - Bukit Merah - February 7, 2018

Fun working environment. Get to learn new stuff and new jobscope. Able to adapt at the new working place. Hardest part of the job is to deal with angry customers

Cons

Contract Basic

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Fun working place

Patient Service Associate clerk (Former Employee) - Bedok - October 29, 2017

Good collegues to work with..good place for lunch because around the neighbourhood. Safe environment to work. Good job progression under ther Healthcare line and goverment service

Pros

Neighourhood

Cons

5.5 working days

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Busy

Patient Service Associate (Former Employee) - Tampines - March 8, 2017

A typical day at work is always busy. Patients keep coming in non-stop. Doing the registration duties nonstop till lunchtime and after a short break and after that continue registration till end of day. The hardest part of the job is the non-stop crowd.