Singhealth Polyclinics Employee Reviews for Service Associate
Service Associate5 reviews
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I will be at the counter either registering, scheduling appointments or doing referrals for patients. It can be hectic and stressful when they are many patients so being efficient and meticulous is important. Teamwork is necessary in order to provide patients a faster service. Hardest part would be to meet every patient's needs/wants. In some situations, we have to handle demanding patients so it can be very stressful.
Pay was quite low, but to be noted that I was under agent at the time. Management was horrible, never bothered about staff welfare, very biased, both bosses were arrogant and self centered. A lot of backstabbing and a toxic environment to work in. However, work life balance was good, considering I started work at 7am and ended at 3pm. No OT as well. Must be able to entertain and handle a lot of crazy patients.
Overall it’s great working at Polyclinics especially at Queenstown as you get to work with 20-30 years of experienced colleagues who are kind.
Polyclinics are a fun environment to work if you can handle crowd & hectic workspace. As much as you will meet hard patients, you will get to meet kind & cheerful ones. The colleagues are one of a kind compared to other types of job as some may be long serviced awardees or different family backgrounds that makes you have a diversity of working friends.
Kind/Helpful staffs, medical benefits.
A typical day at work is always busy. Patients keep coming in non-stop. Doing the registration duties nonstop till lunchtime and after a short break and after that continue registration till end of day. The hardest part of the job is the non-stop crowd.
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