Singtel Employee Reviews
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Singapore146 reviews
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What I really like about Singtel is that they provide a lot of good training opportunities for staff to stay relevant and competitive in this industry.
• Application Development Maintenance and Support services for Enterprise Information Management applications in SingTel, Singapore
• Informatica MDM
• Change Request Process
• New multiple Small / Mini Project Developments
• Incidents / SAS, Cognos Server Administrations
Main assignment and accomplishments:
Responsible for Directing and Coordinating all matters concerning the Services including the Supplier’s Personnel Management, Contract Administration, Progress Monitoring, Labor, Logistic Support and Documentation preparation.
• Implemented MDM – Cleaning (removal of Duplicates / Invalid Entries), Enhancing (enriching of Quality of Data & Data Cleansing, Missing Values, Incomplete Values) and Protecting the Data using Tool
• Identified and converted New Business Opportunities
• Master Data Management is nothing but Cleaning, Enhancing and Protecting the data.
• Service Level management / Incident management (Service Requests for Work Type 1, 2, 3,4)
• Problem management / Change management
• Application management / Defect management;
• System Health Check and Housekeeping for In-Scope Applications in development
• User acceptance testing (UAT) and Production environment
• Root Cause Analysis
• Informatica MDM
• Change Request Process
• New multiple Small / Mini Project Developments
• Incidents / SAS, Cognos Server Administrations
Main assignment and accomplishments:
Responsible for Directing and Coordinating all matters concerning the Services including the Supplier’s Personnel Management, Contract Administration, Progress Monitoring, Labor, Logistic Support and Documentation preparation.
• Implemented MDM – Cleaning (removal of Duplicates / Invalid Entries), Enhancing (enriching of Quality of Data & Data Cleansing, Missing Values, Incomplete Values) and Protecting the Data using Tool
• Identified and converted New Business Opportunities
• Master Data Management is nothing but Cleaning, Enhancing and Protecting the data.
• Service Level management / Incident management (Service Requests for Work Type 1, 2, 3,4)
• Problem management / Change management
• Application management / Defect management;
• System Health Check and Housekeeping for In-Scope Applications in development
• User acceptance testing (UAT) and Production environment
• Root Cause Analysis
Pros
Good Working Environment
Cons
Long Working hours
Productive and matured organization. The challenges are there if we know how to manage the cross culture team, it is a good place to work. Top Mgt supportive, the Middle managment needs more maturity to handle corss cultural teams.
Office culture is good, people are nice. Several individual projects to work with and requires self learning some softwares but people are willing to help.
A highly matrix and fast paced environment with excellent opportunities for personal and career development with supportive colleagues. However, work life balance may be challenging.
You will always be working in pressure due to the nature of the job. However, with fun and helpful colleagues surrounding you, everything has been made to be much better.
Just started work. Too early to review. Generally, staff are friendly and have a local culture. Good gym and social benefits. Processes can be more efficient
This company's business is telecommunications, we have to learn all kinds of new technology in order to up keep the market changes & to meet customers need and requirements. Although the works are very competitive, but the company regularly organised team bonding events, that's make our work life balance. Overall, this is a good company to work at.
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lots of activity to volunteer
staff is friendly
high volume
fast paced
pressure from management on escalations
too many things to do during the day
do alot of adhoc stuff
staff is friendly
high volume
fast paced
pressure from management on escalations
too many things to do during the day
do alot of adhoc stuff
An opportunity to interact with various people from other countries in Asia and US. You can attend on-line self-paced training. Flexible working hours according to the customer schedules.
Always something new everyday to learn and with great experience. All colleague are willing to share knowledge and guidance to complete all given task.
Pros
Work life balance environment
Cons
Benefits not as good.
Call handling situation to help respondents to resolve their issues. It will improvise your call handling skills and how to tackle difficult situation during a time constraint. The challenging part of the job is to manage your own feelings and do not take harsh responses personally as it is highly to happen almost every day when you are working as most callers will call in when they are emotionally unstable.
Good working experience and a lot of learning and fun working environment. Dealing with a lot of internal and external customers, always busy to ensure customer's satisfaction and to provide services within the KPI.
Positives:
1. Good Work-Life Balance
Negatives:
1. No clarity about roles and responsibilities
2. Poisonous work culture where racism is actually encouraged
3. Very poor paymaster
4. No flexibility in work hours
5. Culture of not taking responsibility
6. Extremely Bureaucratic
Only come here if you are looking for a source of income without any aspirations of growing professionally or learning anything new.
1. Good Work-Life Balance
Negatives:
1. No clarity about roles and responsibilities
2. Poisonous work culture where racism is actually encouraged
3. Very poor paymaster
4. No flexibility in work hours
5. Culture of not taking responsibility
6. Extremely Bureaucratic
Only come here if you are looking for a source of income without any aspirations of growing professionally or learning anything new.
During my employment at Singtel, there was a lot going on in my life- from funeral of a relative to my wedding day. The managers in my department were very understanding and sympathetic towards all the situation I was in. I enjoyed working at Singtel.
Speed is not always the most important factor for an employer. Instead of a fast pace, an employer might value a steady, consistent pace. Or, an employer might hold accuracy, thoroughness, and attention to detail in high regard. Consider the difference between working in a research library, a TV newsroom, and a hospital. The best approach is to play up your strengths that match the job description to emphasize why you’re the best person for the job.
Handle clients with many inquries on their desite to obtain a new price plan for their postpaid subscription and the device they wish to obtain. Basic troubleshhoting on device error if any. Identifying thier billed charges on being accurate. Suggesting roaming facilities whilw clients are on vacation or business trips overseas.