3.8 out of 5 stars.
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Singtel Employee Reviews

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Singapore280 reviews

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3.7Work-Life Balance

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Work life balance

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Pros:- Work life balance - Team leaders are fairly helpful and experienced - Barely have any dramas/internal conflicts amongst colleagues/managers - Birthday leavesCons: - Salary increment is small and slow - Can’t look forward to career progression in terms of position
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Your typical office job. Great place to get started. Might have long working hours when projects kick into overdrive. Decent working experience overall.
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Insights into Singtel

Based on 12 survey responses
Areas for improvement
  • Energizing work tasks
  • Sense of belonging
  • Ability to meet personal goals

Good work life balance

Hierarchical structure with legacy processes. Things are improving with ongoing transformation. There is a mix of managers with old-school mindset and those newer ones who genuinely want to change.
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Good Work environment work life balance.

Management with clear directionGood work environment and work life balance.Lack of career progressGood exposure on Telco networkGreat and friendly people
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Very Bad Growth & Bad Management

Management will never recognize or appreciate employees at work who go the extra mile. My promotion had been halted and instead I had been given a $68 increment. Very bad work environment & culture.


Learning Opportunities


A lot of cons
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Supportive environment

Good supervisor, willing to answer any questions you have. The intern will be assigned a buddy to help you get accustomed to the environment.However, learning opportunities are a bit limited, but maybe it depends on the team.
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great team and colleagues

Great team and colleagues - I had the privilege of being under a supportive AGC. The LCs in the team were mostly patient and keen to guide.The only con thus far is the dated office.
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Good colleagues

Good colleagues but long working hours. Had to work over public holdays and midnight. Understaffed in many departments. Training could be better Decent working location
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Fun experience and colleagues. The bunch of service skills learnt during the job will be useful for everyday living as well. Improves on the self coordination.
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Good place to work

I had a great experience with this company! The team was professional, communicative, and knowledgeable. I highly recommend them for any job seeker.
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Fun workplace

friendly culture with excellent boss. standard just nice working hours. -superiors very rarely micromanage. -superiors are quite supportive most of the time. -company transport provided.
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What you'd expect at an SG GLC

Generally manageable workloads with generally nice people. Enterprise folks seems to be under more pressure to perform than the Consumer business. Learned a lot from good managers.


Good office location, Nice co-workers


Output may not have tangible impact
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Its okey

Workplace environment is quite stressful at times, compensated well for in in my opinion. Will recommend for people starting in software but have no other job offers.
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productive and fun work environment

very friendly managers even though i only worked there for 1 month, they were all very welcoming and made me feel at home. taught me a lot of things, very good for prt time
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Singtel call centre (MOM) is a very stressful work environment and colleges are usually burned out.

A typical day starts with answering calls instantly when work starts. Calls can be unpredictable but working hours are fixed. Demoralising environment, micro-manage things like toilet breaks, staggered lunch times, the hardest part of the job is dealing with callers who are rude and do not understand MOM regulations and protocols. Callers will attempt to find loopholes to get their case settled quickly but its not possible unless MOM resolves the case.




Stressful, Underpaid for daily pressure call agents handle, management practices micro-managing like toilet breaks, inconvenient to have a proper lunch break
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Encouraging manager despite being outsourced

The job mainly requires us to gather leads and make sales to clients. We would travel to the clients location and make the sale for internet and TV subscription services. The pay however in commission took 2-3 months.
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Good colleague

Good colleague and have work life balanceHave job security But some business is sunsetting. A bit slow to push new initiatives Salary increment is not great
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Fast paced high integrity work culture

Worked here for 3 years. It's a dynamic work environment with a lot of culture change to fit the current workforce. Recently they have introduced work from home


Decent salary, good leadership


No time for personal life
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Stressful, a tense up work place.

The culture at the work place there is very tense for you need to handle Government related problems. These are things you do not do on a regular basis.
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Great colleagues

Had some best colleagues there. Work was hectic as it is a hotline project. Pay was good. If you are ok with the colleagues, then you can change shift/off days within the team. Some TLs are good and some are just not helpful.
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Decent workplace

Was a intern at Singtel. Decent work place culture. Colleagues are all quite nice and friendly. Interesting projects as company is changing tech platform.Work life balance can be lacking sometimes tho
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Overall rating

Based on 442 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture

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