Singtel
Singtel Employee Reviews
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High demand on technical knowledge & new skill
This company's business is telecommunications, we have to learn all kinds of new technology in order to up keep the market changes & to meet customers need and requirements. Although the works are very competitive, but the company regularly organised team bonding events, that's make our work life balance. Overall, this is a good company to work at.
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Fun environment
Call handling situation to help respondents to resolve their issues. It will improvise your call handling skills and how to tackle difficult situation during a time constraint. The challenging part of the job is to manage your own feelings and do not take harsh responses personally as it is highly to happen almost every day when you are working as most callers will call in when they are emotionally unstable.
Extremely Bureaucratic, Slow moving with a poisonous work culture
Positives:
1. Good Work-Life Balance
Negatives:
1. No clarity about roles and responsibilities
2. Poisonous work culture where racism is actually encouraged
3. Very poor paymaster
4. No flexibility in work hours
5. Culture of not taking responsibility
6. Extremely Bureaucratic
Only come here if you are looking for a source of income without any aspirations of growing professionally or learning anything new.
1. Good Work-Life Balance
Negatives:
1. No clarity about roles and responsibilities
2. Poisonous work culture where racism is actually encouraged
3. Very poor paymaster
4. No flexibility in work hours
5. Culture of not taking responsibility
6. Extremely Bureaucratic
Only come here if you are looking for a source of income without any aspirations of growing professionally or learning anything new.
Understanding Management
During my employment at Singtel, there was a lot going on in my life- from funeral of a relative to my wedding day. The managers in my department were very understanding and sympathetic towards all the situation I was in. I enjoyed working at Singtel.
Good colleugue
Speed is not always the most important factor for an employer. Instead of a fast pace, an employer might value a steady, consistent pace. Or, an employer might hold accuracy, thoroughness, and attention to detail in high regard. Consider the difference between working in a research library, a TV newsroom, and a hospital. The best approach is to play up your strengths that match the job description to emphasize why you’re the best person for the job.
Relaxed and engaging
Handle clients with many inquries on their desite to obtain a new price plan for their postpaid subscription and the device they wish to obtain. Basic troubleshhoting on device error if any. Identifying thier billed charges on being accurate. Suggesting roaming facilities whilw clients are on vacation or business trips overseas.
Productive and good place to work and learn
A good day at work starts with identify unsolved problems or unfinished business from previous day.
I learned how to manage problems and review multiple problems as quickly as possible.
I found it challenging dealing with impatient customers. Especially the non-english speaking clients with bogus technical needs.
Lunch breaks and smoke breaks are usually the best part of working. I get to unwine and have few minutes chats with other colleagues. Its a moment to relax, smile and listen to jokes and comics from co-workers.
I learned how to manage problems and review multiple problems as quickly as possible.
I found it challenging dealing with impatient customers. Especially the non-english speaking clients with bogus technical needs.
Lunch breaks and smoke breaks are usually the best part of working. I get to unwine and have few minutes chats with other colleagues. Its a moment to relax, smile and listen to jokes and comics from co-workers.
Pros
Flexibility work schedules and timing
Cons
Work travel distance for me
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