Singtel
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Singtel Employee Reviews

Job Title
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Location
Singapore144 reviews
Found 144 reviews matching the search
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4.0
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Good place to work with security of tenure
What I really like about Singtel is that they provide a lot of good training opportunities for staff to stay relevant and competitive in this industry.
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3.0
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stable job but no career advancement
nice working place, colleague very friendly, clubhouse below staff canteen, food in canteen affordable with staff discount,, varieties of food, nice and cooling environment /area
Pros
stable job
Cons
management tend to micro manage staff
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5.0
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A place of opportunities and development
Colleagues and bosses are very supportive and encouraging. Everyone is given the opportunity to showcase their talents and voice their opinions. Higher management is not afraid to entrust new/inexperienced staff with enhanced responsibilities. Deadlines might be rushed at times but colleagues are all generally supportive which allows tasks to be more easily accomplished. Strong camaraderie within the team.
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4.0
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Great Company
Great company to work, learned testing management, vendor management, project management

Great company to work for and highly motivated profesionals are working in this company
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5.0
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Internship
Comfortable with the flexible office hours. Managed to handle calls from Australia, New Zealand, India and many more. As a level 1 agent, i've learnt how to explain all sorts of issues to the users such as Mobility, Desktop Issues and Network Issues through the phone.
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3.0
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Not Bad
There is nothing much to say since I only worked for few months. People were quite friendly and nice to talk to. Workload was ok since there were not much responsibilities passed to temp staffs.
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4.0
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Understanding manager and fulfilling work
was lucky to be placed under the mentorship of a manager who was willing to groom me. The pay and bonus is desirable. Usual operations requirement like being on standby and working on Saturdays required.
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4.0
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A Traditional Place to work
Singtel is a organization to work with traditional values.
The core values Singtel put forward are

Challenger Spirit

Customer Focus

Integrity

Personal Excellence

Teamwork
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5.0
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The workplace culture
The typical workplace culture in SingTel is very encouraging yet challenging. There are demanding projects however, based on the support from management, we are able to deliver projects in order to achieve company's goals.
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4.0
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Fun workplace
Good working environment and good culture. Learned excel more in-depth and co-ordination with other department. cleaning up order logs and prepare of reports for management.
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5.0
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Productive and Fun place
A typical workday can be busy and hectic but I have learned how to work in a fast pace environment and how to complete given assignment quickly. The people I met in Singtel were friendly and very helpful. Even though I was just an Intern they took good care of me and let me learn throughout. The allowance I got every month was impressing.
Pros
Good pay
Cons
Little Bored
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1.0
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Productive
Deal with customers from all walks of life.
Able to help customers out about any queries. Product promotions. More to communicating with customers. High level of patience
Cons
long hours
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3.0
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Personal Opinion
Daily activity will be to answer calls and answer any enquiries. The job is not as simple as it seems though. As there will be daily updates like promotions, you will require to look for it. Hard part would be answering a disruptive customer due to dissatisfaction etc. Enjoyable part would be due to the team you are working with. If they are fun, it makes your day enjoyable.
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4.0
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Productive workplace
It was a three month contracts therefore unfortunately couldnt learn much, whilst working there learnt how to handle rage customers with a calm and attend to their queries.
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4.0
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Call Center Enviroment
Replying E-mails from Customers regard to all Mio and SingNet Broadband Inquires
Perform investigation from feedback received,

Resolve complaints / feedback and escalate to the various levels

Advised customer of all query pertaining to their inquiries

Advised customers of promotions and eligibility to re-contract.

Assist in handling both inbound and outbound calls in a timely manner.

Able to handle calls with professionalism and patience,

Ensure a proper closure of all calls

Ability to understand customer's needs and provide appropriate solution and attention

Provide general administrative support where applicable
Cons
Contract Assignment With Agency
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3.0
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Subcontractor for singtel
Maintenance crew under a subcontractor for singtel.
Learned a a lot about customer service and its standards.

Hardest part of the job was to own my own vehicle and to travel around at my own expenses as part of the job.
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4.0
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Producvitive
A busy day always as need to dispatch engineer to site. Learened how to manaed customers service. Work closely with Management when higly escalated .Nice people who help when needed. When on cricis a lot of update need to be done. Learn and happy when a fault is resolved.
Pros
During festive season
Cons
12 hrs shift duty
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4.0
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Good environment
a nice place to work at. supportive colleagues who’s willing to guide and teach you along the way. understanding colleagues and a very positive coworkers.
Pros
Free Lunches on occasions.
Cons
long hours.
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5.0
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Fun working environments
It was a fun working environments. Supportive team leaders. Management was really helpfull. Easy to hit monthly target. Pleasant working environment with.
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5.0
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Technical Support
Handle day to day Work Tasks which include Attending to Multiple Customer Accounts to meet their Business Request and Timeline

Handle all Technical Enquiries on Home Helpdesk, Troubleshooting and Remote Assistance
Pros
Fun and exciting place to work
Cons
no comments
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5.0
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Excellent
Excellent Employer, but loss of Project this Oct. 31, 2017.
• Responsible for the installation and maintenance of broadband services.

• Hands on experience configuring Aztech, Netgear, and Cisco Router/WI-FI with DHCP and etc.

• Provide technical support for sales representatives, clients and business partners.

• Deliver technical- and sales-oriented solutions to clients and business partners.

• Educate and persuade clients and business partners regarding the technical merits of solutions.

• Plan and implement optical fibre, LAN and telephony cabling in customers’ premises.

• Plan and implement Wi-Fi network in customers’ premises.

• Setup and configure equipment’s for broadband triple play services.

• Carry out configuration on routers and switches.

• Own end-to-end service delivery to ensure first-time right installation and restoration work and meet service delivery standards.

• Design and deploy networks.
Pros
travel allowances
Cons
9am-8pm
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