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StarHub Employee Reviews for Customer Care Specialist

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4.0
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I've learned about the working culture (Singapore) since it a multi national group. The bosses are good and flexible as long as you provide numbers (stats and KPIs are meet). It is a convenient and relax workplace with employees activities once in a while. The hardest part of the job is dealing with abusive customers. The most enjoyable part is when I can take vacation without hassle.
Pros
Work life balance
Cons
Long hours working on public holidays
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5.0
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It was a fun learning experience working with Starhub. I would love to go back and work with them. Unfortunately, I have to stay and at care of my family here at home in the Philippines.
Pros
You get paid for your work
Cons
None
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4.0
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We work in a team. Manage challenging customer. Find solutions to solve problems. Hardest part of the job is challenging customers. Most enjoyable part is we do team bonding event once in a while.
Pros
Teamwork
Cons
A lot of calls and cases to manage
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4.0
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I am managing a team composed of 8 agents in Billing department. I would ensure that they are able to meet what is their target and help them with cases.
Pros
Challenging
Cons
Stressful
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