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StarHub Employee Reviews for Technical Support Analyst

Job Title
Technical Support Analyst7 reviews
Location
Singapore7 reviews
Found 7 reviews matching the search
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3.0
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I deal with consumer and business customers via e-mail and sometimes call on a daily basis. Sometimes, there are some difficult cases but I still manage to handle them well.
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5.0
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One of the top 3 service provider of Singapore. StarHub well known for Telco and subsea internet services worldwide. The best place work to work. Here you can learn as much as you can and you can sustain if you perform well. So, work harder.
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3.0
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colleagues were great but tend to give off a very cold aura and liked to stick within their own teams, however when asked to be left alone they felt team bonding was more important. pretty uncomfortable experience because of the clique situation but in terms of advancement, do not see much opportunities.
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4.0
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Everyday answer calls and help customers to solve their problems. There are a lot of employee benefits in StarHub. However the management can be better.
Pros
Good employee benefits.
Cons
Management of the team are quite bad.
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4.0
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I have learned the best way to communicate with co-workers, inter-department in resolving customers' issue. The most enjoyable part of the Job is your co-workers when they motivate you in down times and we will learn from each others.Management will have few fun fair booth to engage workers from work time.
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4.0
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StarHub is a good company which rewards its employees very good benefits.
Pros
rewarding benefits.
Cons
some say work is 'toxic' due to very fast-paced environment.
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4.0
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Typical day at work:
- take incoming calls from corporate clients, troubleshoot and escalate to proper channel(if needed).

- make follow-up outbound calls on existing cases for customers.


What I Learned:

- more on troubleshooting internet connectivity issues

- learning all the internet technical terminologies and understanding each one of them.


Hardest Part of the Job:

- learning everything in such a short time-frame

- training is done by fellow co-workers(tenured to newbie)


The Most Enjoyable Part of the Job:

- salary and yearly benefits.

- occasional free food/snacks courtesy of the company.
Pros
salary benefits.
Cons
a bit stressful if you're not up to the challenge.
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