StarHub Employee Reviews for Technical Support Analyst
Technical Support Analyst7 reviews
Found 7 reviews matching the searchSee all 166 reviews
Indeed Featured review
The most useful review selected by Indeed
colleagues were great but tend to give off a very cold aura and liked to stick within their own teams, however when asked to be left alone they felt team bonding was more important. pretty uncomfortable experience because of the clique situation but in terms of advancement, do not see much opportunities.
I have learned the best way to communicate with co-workers, inter-department in resolving customers' issue. The most enjoyable part of the Job is your co-workers when they motivate you in down times and we will learn from each others.Management will have few fun fair booth to engage workers from work time.
Typical day at work:- take incoming calls from corporate clients, troubleshoot and escalate to proper channel(if needed).- make follow-up outbound calls on existing cases for customers.What I Learned:- more on troubleshooting internet connectivity issues- learning all the internet technical terminologies and understanding each one of them.Hardest Part of the Job:- learning everything in such a short time-frame- training is done by fellow co-workers(tenured to newbie)The Most Enjoyable Part of the Job:- salary and yearly benefits.- occasional free food/snacks courtesy of the company.
a bit stressful if you're not up to the challenge.
Help us improve!
Is Indeed your favorite place to learn about companies?