3.6 out of 5 stars.
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The Cotton On Group Employee Reviews

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Singapore95 reviews

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3.5Work-Life Balance

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Had a blast working under COG’s Body (all girls associates) while finishing my degree. Managed to be a senior staff in 4 months and had a significant increase in pay. May be a repetitive job but also exposes you to different type of customers.
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Working at Cotton On as a part-timer was a great experience. I got to meet and work with a lot of fun and interesting people, and the job itself was always challenging and rewarding. The atmosphere was always friendly and the team was always willing to help each other out. I learned a lot about customer service and retail operations and it gave me a great insight into how a store operates. It was an amazing experience that I'm sure I'll never forget.
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Insights into The Cotton On Group

Based on 10 survey responses
What people like
  • Supportive environment
Areas for improvement
  • Energizing work tasks
  • General feeling of work happiness
  • Overall satisfaction

Fun workplace

Exposed to customer service industry makes you learn to be upsell your products, be knowledgeable about your products, be patient with all sorts of customers.
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Retail Assistant Review

Overall I had a positive and fun experience with my fellow colleagues, however, experiences varies from differing branch (diff. environment and dynamics).
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Great place to work

A typical day at work consists of running daily replenishments, serving customers, working towards hitting KPIs and ensure operations are up to expectations. I've learned various operation skills such as running the store and managing the part-timers roles and duties for the day. Management can be improved and be more understanding to sales floor team as daily target sales might not be possible to hit everyday. Workplace culture really depends on the team you're working with. Based on my experience, I had one of the best managers and was well led with the rest of the team. Team was considerate of each other's work ethic and communication is always taken seriously. Hardest part of the job was probably handling rude customers. It was heavily customer centric - basically always giving in to customers despite having SOPs to follow. Most enjoyable part of the job was definitely the people you work with. If team was led by a good manager, team is able to thrive and drive success together.
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Fun workplace

it’s a great place to work if you have a good and reliable manager , the work load in general is doable and there really isn’t much stress, however it’s important to achieve those KPIs
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Fun, but stressful

Overall fun experience working with fellow teenagers and young team. Few drawbacks when managers tend to show face when bosses come to monitor and check the store. Just have to be nice to your full timers and always learn to pick up a new skill every day. Gets easier but can be tiring when tasked to help in visual merchandising. be nice to everyone and do your job, everyone will like you.
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fun workplace

the working hours are short but have to start work very early in the morning. not much of a place for me to gain much experience as the period are short working there.
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Fun and always have opportunity!

Awesome! I love the people. Get great discount,always have engagement with staffs to review turnover reasons.Everyone is collabrative. Boss are friendly.People first company. However its fast phase.
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Fun Workplace, but management needs to improve

The team is full of young people who are students, easy to make friends, fun culture. This job is fast-paced. Management can be quite rude at times and micro-manage too much
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unfair practices, no work life balance, management does care about their people

This company doesn’t know how to live with their company values. Worst Company to work with! The higher management are so bad. They dont care about there people.




Long hours, no work life balance, no mercy
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It was a fun place to work at with most colleagues being around my age.

Cotton On has flexible work hours so I am still able to go for my shifts even if it was during a school semester. Management was meh but my colleagues were definitely fun to work with despite facing difficult customers at times.
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Manager is terrible but working is otherwise okay

Manager likes to assign part timers to work on the weekends, where it is the busiest, and rarely works on the weekends. Manager is terrible and has high standards but working is otherwise okay
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fun but managers can be a little demanding sometimes.

The salary is not worth it as there is so much workload. However, some managers can be really nice and helpful while some can be really demanding and biased towards your other colleague.
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Excellent co workers but Management dept can be improved

Depending on which stores you posted at work can be seemingly fun. But management wise and work culture can be improved. The only perks is their staff discount other than that not much.
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Slow progression

Poor management leading to many of the staff resigning. Overworking(too many workload for 1 staff) and underpaying current staff. Can take minimum 3 years to get promoted.


50% discount


Too many workload
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fun but not worth

it was okay working there with cotton on it's just that as a full timer we don't get paid a lot? it was about 1.2k for 36 hours or smth which doesn't make sense.


fun, casual outfit, easy to learn


low pay, tired because it's crazy with customer
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fun workplace if you talk to your coworkers, but some can be toxic. they will pick out all the negative actions you have done and gossip about it.

management is poor, and if they cannot make enough sales, they will cut your shifts. need to keep clearing the queue if you're the solo cashier, if you cannot handle, supervisor will judge you and complain.
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Multicultural working environment

I learned a lot while working in Cotton On. They have quarterly reviews on all store operations employees. It allows management to address performance issues quickly, work out a plan to help the employee improve and check in on a more regular basis to ensure that performance is, in fact, improving.


Annual gathering
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It is decent.

It really depends on the management, the first few managers were fine at first (understanding and flexible schedules) but afterwards it started to get really hectic. you'll also get 'thrown' to far away outlets to help out in case they lack of manpower (those cotton on staffs frm other outlets aren't so friendly). you'll also be pressured and pushed to sell WAP (the items hanged on the wall behind the cashier), and if you do not sell enough, the higher ups will question you. and they'll also ask you to start ur shift earlier (they'll only inform u abt it on the day itself).


50% staff benefit


management and can be quite stressful
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Toxic environment to work in

Company does not value its people. Unpleasant superiors and peers alike, does not appreciate the efforts of its staffs. Toxic environment and culture.




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Overall rating

Based on 1,646 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.6 out of 5 stars for Culture

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